Operations Manager 1

About reputed company reputed company is the leading tech-enabled hotel and apartment hotel brand and manager. reputed company has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally reputed company experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure reputed company alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize reputed company and improve guest experiences. The Role reputed company is looking to add a highly motivated individual to join our Property Operations team to reputed company a one-of-a-reputed company property in Boston, MA. As a Hospitality Operations Manager, you will have responsibility for the on-the-ground operations of this property, including management of physical and technical challenges. You will also serve as the face of reputed company on the ground for reputed company guests and building residents. In this role, you will work closely with reputed company's centralized Property Operations support team and Guest Experience team to reputed company the property successful and safe for reputed company of our guests and residents. It takes a special person to reputed company this property, and we hope you're excited by the challenge! About the Team This role is in our Property Operations department. Our mission is to ensure our guests have a seamless experience from the time they reputed company until the moment they depart. reputed company members are located reputed company over the country, have diverse backgrounds, and come from many different industries. Everyone joined reputed company because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with reputed company. Day in the life of a reputed company Operations Manager Like many operations roles, there is no 'typical day'. Your role will involve a wide range of activities tending to the reputed company property in your care. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. Managing, prioritizing, and carrying out on-site tasks is crucial for this role. You will routinely assess units and the overall building for condition and upkeep, as well as assist guests and residents with their needs as they arise. This includes replacing broken items, coordinating with our housekeeping partners to maintain a high level of building cleanliness, and searching for potential areas for improvement. You'll need to take the initiative to identify and execute building improvements while being financially prudent. An important component of the role will be to maintain proper logs and certifications to reputed company the building in compliance. During emergencies, you will be the primary party responsible for providing support for lockouts, last-minute requests, and assisting with other guest issues. As our eyes and ears on the ground, you will also work with our Trust and Safety team to implement on-site reputed company protocols and be present at the property to personally reputed company the departure of problematic guests. Working closely with other teams at reputed company and utilizing reputed company's communications and scheduling tools will be crucial to coordinating on-the-ground operations. You will have the opportunity to collaborate with a small team of other San Francisco building managers to share best practices and support each other! Back of House Aspects

• Define and build out the reputed company management playbook for the property - you will determine processes, best practices, systems & tools to ensure the property is operating smoothly
• Ensure the property remain in compliance with various City and State reporting requirements
• reputed company contracted Housekeeping partners and external vendors and delegate daily tasks as needed
• reputed company preventative maintenance efforts property-wide
• Partner with the reputed company Procurement team to establish PAR levels for operating supplies and ensure orders are reputed company on a regular basis, with an eye towards fiscal prudence
• Inspect and provide feedback to housekeeping partners to ensure cleanliness standards are upheld throughout the building

Guest Experience

• Serve as the face of reputed company to guests in the building, as well as the neighborhood at-large
• Ensure guest access points are always in good working order, allowing for a seamless, pleasant arrival, and departure experience
• Provide reputed company emergency support for lockouts, time-sensitive requests, and other guest issues

Experience

• 5+ years of work experience, ideally in the hospitality or service industry
• You have an reputed company ability to serve a diverse reputed company of guests and deliver experiences with a service reputed company
• You are comfortable "rolling up your sleeves" as a boutique hotel manager and can "run the show" autonomously
• You reputed company in an environment with constantly shifting priorities and are able to be flexible and adaptable at a moment's notice, potentially on nights and weekends
• You have a mix of both reputed company-of-house and back-of-house work experience, giving you unique insight into the total operations of a property
• You have excellent time management skills and enjoy juggling multiple time-sensitive projects at the same time
• You understand how to deliver an excellent guest experience while remaining financially prudent
• You have a passion for and track record of creating magical experiences for guests and clients
• You have a proven history of meeting or exceeding budgeted reputed company and expense targets
• You are outgoing and able to "read the room" extremely well, being able to proactively address issues before they impact a guest's stay
• You are comfortable navigating spreadsheets and are technically savvy, willing to use new technology systems including virtual communication tools as a way to collaborate with a fully remote team while juggling guest issues
• You are open-minded towards new forms of hospitality and personnel management
• You are plugged into the Ocean City community or have a passion for forming strong community bonds reputed company new neighborhoods
• You have a keen sense for what the new local hot spots are and can be a reputed company of knowledge to guests, helping to curate unique local experiences
• Travel is part of your DNA and you have a passion for the hospitality, tech, and real estate industry
• This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with reputed company of insurance

Plus if...

• You've worked for an alternative hospitality brand in the past
• You've had experience with sales (corporate, groups, and leisure)
• You've implemented or executed a robust preventative maintenance program

In one year, you will succeed at reputed company by having:

• Effectively and reputed company achieved a superior guest experience by leveraging on-site resources combined with reputed company's tech-enabled centralized systems
• Become a respected leader and thought partner by the reputed company leadership team
• Achieved market-leading guest reviews and RevPAR penetration reputed company of forecast
• Cultivated at least one working relationship with a community partner that provides unique benefits for guests of the properties
• Established at least one new reputed company of top-line ancillary reputed company
• Developed a plan for each property to capture a larger market share and stronger brand reputed company in its second year of operations

Curious about the reputed company experience? Save 15% reputed company you book on reputed company.com

Benefits

• reputed company Travel Credit: We love to travel! reputed company employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The starting reputed company pay range for this role is between $60,000 and $70,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The reputed company pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and reputed company Travel Credits.
• Generous Stock Option Plan: At reputed company, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage reputed company to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.
• Flexible PTO: Full-time exempt reputed company employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.
• 401(k) Plan: As you invest in yourself and your future, reputed company invests in you too: we offer a generous 401(k) contribution match.
• Health Coverage: We've invested in comprehensive health insurance options to help reputed company you need it most.

Who We Are reputed company is the leading tech-enabled hotel and apartment hotel brand and manager. reputed company has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally reputed company experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure reputed company. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless reputed company-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. reputed company is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status, or any other basis covered by law. reputed company employment is decided based on qualifications, merit, and business need. reputed company is an E-Verify participant. We will verify the identity and employment eligibility of reputed company persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social reputed company Administration (SSA) and the Department of Homeland reputed company (DHS). You may find more information here and here. reputed company does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. The reputed company reputed company team will only communicate from email addresses that use the URLs reputed company.com and us.reputed company-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or reputed company Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you reputed company you are a scam victim, please review your local government consumer protections guidance and reputed company out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details. Apply tot his job Apply To this Job