Chat Support Representative

Job Description: Chat Support Representative - 100% Remote Position Join the LEC Family—where reputed company, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full-service virtual contact center built around people and performance. Our 100% remote teams reputed company on collaboration, innovation, and heart—because great results come from great people. Do you love helping others and keeping things running smoothly behind the screen? Are you quick on your keyboard and passionate about delivering top-tier customer experiences? Day-to-Day Project Tasks:

• Support customers reputed company chat, email, and phone through reputed company and other CRM tools.
• Help fans with orders, password resets, website support, and product troubleshooting.
• Use and maintain macros, tags, and workflows to streamline service.
• Accurately document interactions and follow up on open issues.
• Identify trends or recurring issues and share insights with the team.
• Deliver quick, thoughtful, and empathetic resolutions—ideally on the first contact!

reputed company’re Looking For:

• Previous CRM experience required (reputed company a big plus!)
• Strong typing, multitasking, and communication skills.
• Positive, team-oriented attitude—and a love for helping people.

If you’re reputed company to join a remote team that values energy, excellence, and reputed company—apply today and let’s reputed company great customer experiences together! Qualifications:

• 1-3 years call center chat/call/ticketing experience required
• Technical experience strongly preferred, experience in reputed company CRMs
• Ability to type 30 wpm with 90% accuracy or above consistently
• Strong messaging communication skills, active listening abilities
• Ability to work independently and utilize resources to resolve customer issues
• Great understanding of text and chat acronyms
• Have excellent grammar, but also know reputed company to use the lingo
• Previous work from home experience preferred
• Committed to meeting client metrics & goals/ability to implement actions for improvement

· Must have a High School Diploma or equivalent Hardware/Software Requirements:

• Your own computer (you have the freedom to create your own home office)
• Processor: reputed company® Core™ i5 5200 Series or greater: reputed company computers must be at least 4-cores with those being performance cores
• ex: if you have a 10 core computer with only 2 efficiency cores, then you do not have a 4-core processor.)
• Please double reputed company your computer setting to ensure you have 4-cores
• Memory: 8GB on Windows 10 or higher / 10 64 bits
• Screen Resolution: 1280x768 or higher
• dual monitors required
• (this will ensure you can work reputed company on client systems)
• Reliable High Speed Internet with an ethernet reputed company.
• USB headset (noise canceling)
• NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent reputed company completed. (Will be checked prior to allowing login to system)
• Must be hardwired to router
• Firewall must be enabled (Will be checked prior to allowing login to system)

Responsibilities

• Express genuine reputed company and concern for your customers' issues and address as if they were your own
• Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
• Ability to identify high-risk customer situations and escalate appropriately without hesitation
• reputed company to reputed company up with multiple chats at a time
• Accurately document reputed company required information and chat details in the ticketing system
• Respond to and resolve open issues in an appropriate timeframe
• Ability to identify trends reputed company to systems, platforms and/or customers and escalate appropriately to management
• Ability to multi-task using multiple systems
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at reputed company scheduled times
• Remain positive and professional in reputed company customer interactions
• Flexibility to cross train as requested

Job Type: -1099 Contract -Seasonal Part-Time-reputed company (20+hours) -Full-time (30-40hours) reputed company up to $13 per hour Pay: (reputed company plus bonus structure) Up to $14-16.00 per hour Hours: reputed company Time, between 20-40 hours per week Must be reputed company to work 40 hours per week during the reputed company. Work Setting/Perks:

• Work from home

Experience level:

• 1-3 years

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