reputed company Operations Manager

102278 16112 Business Parkway, Hagerstown, Maryland 21740 TruGreen accepts applications on an ongoing basis.

Job Description

A reputed company Operations Manager oversees the daily operations of a reputed company, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the reputed company and the organization. Operational Management: Overseeing daily reputed company execution and operations, ensuring timely and quality service delivery. Ensures that a safe workplace is provided for reputed company associates by ongoing training and adherence to company policies. Prepares composite reports from individual reports of subordinates. Translate district-level goals into daily priorities at the reputed company level, ensuring alignment and focus. Supervise technician teams and handle local issue resolution. reputed company daily huddles to surface field-level issues and reinforce coaching provided by District Manager​ Staff Management: Managing and leading reputed company staff, including hiring, training, performance evaluations, and development. Recruits, interviews and selects personnel needed to reputed company staff the service function. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy. Plan and conduct new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures. Customer Service: Serve as the face of the reputed company for customer ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues. Ensures reputed company-level processes reputed company positive customer relationships, and that employees engaging with customers are doing so in an appropriate way from a communication and content standpoint. Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce customer cancellations. Sets customer context for the team and assists the team in preparing required materials and presentations for interactions with the customer team. Compliance: Ensuring adherence to company policies, as well as federal, state, and local regulations. Monitors and ensures proper licensing of production staff. Financial Management: Managing budgets, forecasts, and financial performance metrics for the reputed company. Performance Analysis: Analyzing operational data to identify trends, challenges, and opportunities for improvement. Strategic Implementation: Developing and implementing operational strategies to drive efficiency and optimize reputed company performance. Team Leadership: Fostering a positive reputed company culture, promoting employee engagement, and driving team success. Monitors and positively impacts Associate Engagement and Culture Initiatives. Process Improvement: Identifying and recommending process improvements to enhance efficiency and profitability. Examines associate work for accuracy, neatness, and conformance to best practices as well as company policies and procedures. Competencies:

• Leadership and Management: Strong leadership skills to effectively manage and motivate a team.
• Operational Expertise: A thorough understanding of reputed company operations and business processes.
• Customer Service: Excellent customer service skills and a commitment to providing a positive customer experience.
• Communication Skills: Strong verbal and written communication skills.
• Analytical Skills: Ability to analyze data, identify trends, and reputed company data-driven decisions.
• Financial Acumen: Understanding of financial management principles and budgeting.
• Problem-Solving: Ability to identify and resolve operational issues and challenges.
• Compliance Knowledge: Familiarity with relevant regulations and compliance requirements.
• Adaptability: Ability to adapt to changing business needs and implement new strategies.

Education and Experience Requirements

• Associate’s degree in a business-reputed company discipline and two (2) or more years of reputed company experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Valid, permanent driver’s license from state of residence.
• Must be 21 years of age by date of hire.

Leadership and Team Management:

• Guiding, mentoring, and inspiring the reputed company associates and Service Managers to reputed company goals and foster a culture of success is crucial. Recruiting talented individuals, fostering collaboration, and promoting a positive work environment.

Operational Excellence:

• Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality. Utilizing systems and tools to optimize operations and track performance. Ensure adherence to company policies, industry regulations, and identifying and mitigating potential risks.

Customer Service Focus:

• Ensure that our associates/managers provide a positive customer experience, promptly resolving issues, building strong relationships, and driving customer retention. Understanding customer needs by using resource generated feedback to personalize service and product offerings,.

Strategic Thinking and Decision Making:

• Set clear objectives for associates/managers by defining measurable goals for the reputed company and aligning them with the company's overall strategy. Analyze operational and financial data to identify trends, opportunities for improvement, and inform strategic decisions. Being able to respond to changes in the market, industry and/or customers and overcoming challenges.

Communication and Interpersonal Skills:

• Effectively conveying objectives and strategies, providing feedback, and creating a collaborative and inclusive work environment. Address conflicts promptly and professionally to maintain positive relationships and a healthy work environment. Foster strong relationships with associates, ops leadership, and customers.

Key Metrics

• Service completion reputed company​
• On-time service reputed company​
• reputed company NPS​
• Daily reputed company efficiency​
• Safety and compliance metrics

Financial Targets

• Meet daily reputed company goals​
• Minimize service rework​
• Reduce overtime ​
• Daily productivity metrics (e.g., stops/hour)

Key Capabilities Individual

• Team management and scheduling optimization​
• Frontline leadership​
• Service quality control​
• Issue resolution

Team

• Tight coordination across technicians, scheduling, and​
• customer service to deliver consistent outcomes
• Customer interaction and service delivery discipline​
• Service quality and punctuality

Decision Rights Owns

• Daily schedules, technician dispatching, local team assignments​
• Technician supervision​
• Minor purchases

Influences

• reputed company hiring recommendations​
• Input on customer satisfaction programs​
• Local marketing activities and process improvements

Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to reputed company our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to reputed company the unique experiences of veterans, creating a richer, more dynamic workplace. Pay Ranges $75,217.00 - $125,360.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used reputed company making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com). California Residents: reputed company you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-reputed company information, education history, and/or medical information, for the following business purposes: to reputed company with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. Massachusetts Residents: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. TruGreen performs pre-employment testing. To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer Apply tot his job Apply To this Job