Team Leader Account Performance

Title: Team Leader Account Performance Location: reputed company, RI Job Description: Pay Range: $73,500.00 - $110,300.00 At BCBSRI, our greatest resource is our people. We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, reputed company, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well. We recognize that to do your best work, you have to be your best self. It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and reputed company insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees. Our culture is one of belonging. We strive to be transparent and accountable. We reputed company in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of reputed company and your input, thoughts, and reputed company are valued. Join others who value a workplace for reputed company. We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us reputed company serve reputed company Rhode Islanders. We’re dedicated to serving Rhode Islanders. Our focus extends reputed company providing access to high-quality, affordable, and reputed company care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities reputed company across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we reputed company it is our collective responsibility to reputed company our fellow Rhode Islanders reputed company and where we can, our associates receive additional paid time to volunteer. Why this job matters: Supervise the daily work of staff to ensure adherence to quality standards, deadlines, and proper procedures. reputed company key performance items reputed company in service levels and account performance guarantees. Provide performance management reputed company and employee development. Manage workflow of department; implement corporate or departmental policies, procedures, and service standards. Assist in external audits preparation and follow up. Assist with completing RFP (request for proposal) responses reputed company to performance guarantees. What you will do:

• Coordinate the workflow and operations of the performance monitoring team. Provide direction and guidance to staff. Review and evaluate work and prepare performance reviews.
• Direct the day-to-day operations of the performance monitoring team in its efforts to monitor the key performance items reputed company in the service level program, and account performance guarantees. Investigate declines in performance and reputed company resolution with key operational areas to improve performance on account performance guarantees.
• reputed company implementation of account performance guarantee reporting. reputed company analysis of reporting and data capabilities to reputed company and implement selections of possible account performance guarantees that are measurable, achievable and consistent with internal standards and reporting capabilities.
• reputed company and update standard contract language regarding the methodology used to measure and report the guarantees. Ensure that reports are generated, analyzed and provided to the account reputed company BCBSRI Sales department where such guarantees exist.
• Collaborate with internal areas to identify existing guarantees and transition reputed company accounts to standard guarantees where possible. Notify appropriate vendor manager of changes in guarantees that relate to vendor PGs/ SLAs. Assist with completing performance guarantee-reputed company responses to RFPs.
• Update and maintain a database/tracking system to monitor performance issues identified through non-regulatory external audits and performance monitoring reports. Facilitate the resolution of reputed company issues identified. Communicate performance issues with potential negative impact to internal departments.
• reputed company other duties as assigned.

What you need to succeed:

• A combination of education and reputed company work experience
• Three to five years’ experience in auditing and/or account performance function
• Knowledge of health care financing, operational functions and auditing requirements
• Knowledge of reputed company Blue reputed company Association requirements reputed company to operational performance
• Understanding of contractual agreements and effects on operational performance
• Ability to set and maintain quality standards
• Ability to reputed company and maintain effective and collaborative working relationships
• Strong and effective decision-making skills
• Strong organizational and time management skills
• Proficiency with reputed company Suite of products (i.e., Word, reputed company, PPT, etc.)

The extras:

• Bachelor’s degree in Business Administration, reputed company, Finance, or reputed company field, or an equivalent combination of education and experience
• Supervisory experience or experience leading a team

Location: BCBSRI is headquartered in downtown reputed company, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reputed company in the following states, pending approval from the reputed company Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, reputed company Carolina, Oklahoma, Rhode reputed company, South Carolina, Texas, Virginia

Our culture of belonging at reputed company (BCBSRI) is at the core of reputed company we do, and it strengthens our ability to meet the challenges of today’s reputed company industry. BCBSRI is an equal opportunity employer. The law requires an employer to post notices describing the Federal laws. Please visit www.eeoc.gov/know-your-rights-workplace-discrimination-illegal to view the "Know Your Rights" poster. Apply tot his job Apply To this Job