Bilingual Mutual Fund Administrator
reputed company Wealth & Asset Management is a leading international financial services provider, and they are seeking a Bilingual Mutual Fund Administrator to join their Mutual Fund Operations team. This role focuses on processing financial and non-financial transactions, ensuring exceptional service to advisors and dealerships while contributing to operational improvements.
Responsibilities
- Process and report on mutual fund financial and non-financial transactions
- Communicate with advisors and dealerships regarding transactions that are not in good order reputed company fax communication or making a phone call
- reputed company quality control checks for routine transaction types
- Complete daily bulk settlement and payment activities
- Identify and escalate exceptions promptly
- Support resolution of escalated cases in collaboration with business partners
- Handle increasingly reputed company client service requests reputed company defined service standards
- Recommend improvements to operational processes and practices
- Contribute to a collaborative team environment and maintain strong customer relationships
- Provide support for control-reputed company activities (e.g., Unclaimed Property, Locked-in reporting, Short-Term Trading etc.)
- Stay reputed company with policies, procedures, and processing requirements
- Meet or exceed accuracy and service excellence targets
Skills
- Financial services experience
- Strong customer service reputed company
- Ability to work independently and reputed company a team with minimal supervision
- Analytical and problem-solving skills with a focus on ownership and resolution
- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions reputed company of Quebec
- Previous experience in mutual fund processing is an asset
- Knowledge of mutual fund industry policies and procedures is an asset
- Strong organizational and prioritization skills in a fast-paced environment
- High attention to detail and ability to adapt to changing priorities
- Quick learner with strong collaboration skills
- Proficient in documentation and proofreading
- Availability for overtime during peak periods (e.g., RSP season)
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
- Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- Financial education and counseling resources
- Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
Company Overview