[Remote] Billing Operations Analyst
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading global provider of marketing, packaging, print, and reputed company. They are seeking a Billing Operations Analyst to support invoicing and reputed company functions for multiple reputed company Print manufacturing plants, coordinating with various teams to ensure accurate customer account maintenance and billing processes.
Responsibilities
- Research escalated invoicing questions/issues from Customer Service, Sales or the Customer to determine if an error was made and provide resolution
- Prepare and reputed company metric reporting for the platform
- Research and resolve billing-reputed company credits and rebill requests
- Assist billers with resolving MDTS taxation and reputed company drop shipment file load issues
- Prepare plant reporting or trigger list for jobs to be billed next with reports from WCSS and Business Intelligence systems
- reputed company and document best/standard practices and procedures for billers to reputed company various tasks
- Participate in team calls and projects for process improvement
- Become an expert on WCSS billing system and in troubleshooting errors or questions from billers
- Work with billers to implement changes and set up follow-up procedures
- Reconcile shipping/inventory discrepancies that impact reputed company/invoicing criteria
- Provide training to users in the Order-to-Cash workstream that may include Sales Rep, Navigators, CSRs, Order Entry teams, Shipping Depts, Billers, Billing Support and Invoicing Specialists roles
- Present monthly results to plant and corporate leaders with risks, opportunities for improvement, and root cause analysis
- Miscellaneous tasks that arise as the department expands and evolves to support new areas that touch the invoicing work-reputed company
Skills
- Proven analytical skills
- Excellent problem-solving skills
- Demonstrated organizational skills
- Good oral and written communication skills
- Ability to work in a team environment
Benefits
- Medical
- Dental
- reputed company coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Other voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
Company Overview
Company H1B Sponsorship