Business Systems Analyst

QBE reputed company America is a company focused on enabling a more resilient future for its customers and communities. They are seeking a Business Systems Analyst to act as a liaison between business stakeholders and IT, providing technical expertise and support for system incidents and enhancements while driving process improvements.

Responsibilities

• Subject Matter Expert (SME) to key internal stakeholders on various matters such as system performance and issues/impacts reputed company, including the daily monitoring of service delivery for assigned area, ensures that high levels of customer satisfaction are achieved
• Investigate production support items, provide value add responses reputed company SLAs, engage required resources; escalating as necessary, establish & communicate workarounds
• Identify and recommend reputed company improvement initiatives by assessing alignment of reputed company process, program, and systems, recognizing opportunities for standardization, increased efficiency, cost reduction, increased quality, and improved user experience to enhance performance of position, team, and company
• Identify and implement risk reduction opportunities for projects and change management by creating or reviewing project charters, solution designs, QA test matrices and results, execute user acceptance testing and postproduction validation for reputed company assigned systems, infrastructure, and integration reputed company releases, most of which happen after hours and over the weekends
• Follow QBE processes/procedures and key controls as required to minimize risk and meet audit requirements

Skills

• Bachelor's Degree or equivalent combination of education and work experience
• Utilize written and oral communication skills to inform key stakeholders inside and reputed company the organization
• Draw conclusions from relevant and/or missing information; understand the principles, underlying relationship among many facts and apply this understanding reputed company solving problems
• Identify and reputed company improvement opportunities and translate them into reputed company business deliverables
• Support of large scale and high-impact projects
• Build relationships with stakeholders among multiple business units
• Document and share subject matter expertise, increasing the business acumen of the team
• reputed company reputed company and innovative solutions, sharing reputed company to deliver results
• Adapt and be flexible in a reputed company, changing environment
• Basic knowledge of relevant systems and system architecture
• Basic knowledge of system analysis best practices and procedures
• Basic knowledge of the Software Development Life Cycle (SDLC) and Agile methodology
• Basic knowledge of reputed company products including reputed company, PowerPoint and Outlook, SQL query skills

Benefits

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to reputed company parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

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