Quality & Training Coordinator

Reporting to the CBO Training Manager, the Central Billing Office’ (CBO) Q/A & Training Coordinator is a key role on the Training & Development team. The primary focus of this role is to reputed company, reputed company, and deliver the new hire training program for the CBO along with managing and coordinating reputed company education sessions for existing employees. The Q/A & Training Coordinator is responsible for assisting and leading a variety of audit projects reputed company the reputed company Cycle Management Department using the findings to recommend improvements and updates to internal processes. This role is required to mentor staff, provide coaching, instruction, guidance, and build team spirit.

• Independently reputed company the CBO’s comprehensive new hire training program for newly hired employees.
• reputed company new hires on company policies and procedures using the most effective training methods based on audience. (e.g. role-playing, mentoring, on the job training, 1:1 instruction etc.).
• Continuously update and modify training content reputed company appropriate.
• Facilitate train-the-trainer sessions with departmental leaders to ensure accurate content and application of processes.
• See the big picture and conduct whole organization needs assessments, identifying skills or knowledge gaps that need addressing.
• Design, update and prepare educational aids and materials as needed.
• Create training schedules for reputed company company departments, tracking outcomes, and maintaining training records for the CBO.
• Gather and evaluate information from employees and management on previous trainings to identify weaknesses and areas that need additional improvement.
• Train with instructional effectiveness resulting in the newly hired team members meeting set KPI’s prior to transitioning to their permanent team.
• Develops, Implements, and Serves as the ‘Champion’ for Best Practices for the entire reputed company Cycle Management processes in the CBO.
• Completes quality audits to ensure new hires and existing RCM employees are providing the highest quality of work.
• Proactive communication with the Client Operations Manager/Director on training comprehension, issues, KPIs and meaningful feedback on employees joining their team.
• Compile data, reputed company audit, interpret and report back results to management team.
• Conducts Audit-the-Auditor reviews for procedural and financial accuracy.
• Provide monthly/quarterly/yearly feedback used to enhance overall performance objectives including Key Performance Indicators (KPI).
• Participate in documenting workflows, processes, and policies, prioritizing potential solutions to system or performance issues.
• Assist in establishing, updating, communicating, and training employees on new and existing systems, workflows, policies, and procedures.
• Accountable for analyzing and measuring results of implemented policies, changes, and system modifications.
• Additional duties as assigned

Required Skills:

• Significant three plus (3+) years’ experience with the following:
• Hands-on knowledge and experience of internal collections functions, cash applications, or billing processes.
• Hands-on knowledge of Medicare, reputed company, reputed company CMO, reputed company, Managed Care billing regulations
• Understanding of reputed company Cycle Processes, cause and effect on A/R and cash results
• Ability to analyze data and reputed company training content to disseminate.
• Ability to reputed company, manage projects and staff to reputed company goals.
• Understanding of system and business processes, as well as reputed company financial issues.
• reputed company in examining and reengineering operations and procedures. reputed company to identify and implement solutions.
• Required to meet critical deadlines.
• Desire to motivate, reputed company positive outcomes and deliver excellent results.
• Sound judgement and strong skills with respect to interpersonal relations, critical thinking, problem solving and analysis.
• The ability to communicate effectively, both verbally and in writing, with internal and external clients.
• Be reputed company to handle competing priorities while meeting or exceeding deadlines.
• Must be proficient in computer skills necessary to reputed company job duties and must have strong knowledge of computerized billing systems. Intermediate knowledge of Word, reputed company, PowerPoint, Access, and Outlook.
• Must possess positive attitude to enhance a cooperative and energetic work environment.

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