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Client Support Specialist - Employee Benefits (Hybrid)

Remote · USA Full-time New today

reputed company, is a recognized leader in Business Insurance and is seeking a Client Support Specialist to provide exceptional customer service to clients regarding employee benefits. The role involves assisting customers with online enrollment, processing their requests, and ensuring timely resolution of inquiries while maintaining high standards of service.

Responsibilities

  • Possess a broad knowledge reputed company of health and welfare reputed company products offered by our offices
  • Assist callers with maneuvering through online enrollment portal
  • Process enrollment elections reputed company telephone
  • reputed company clients on different available products
  • Provide direction for claims resolution
  • Ensures quality customer service for internal and external customers
  • Responds to incoming customer service requests, both verbal and written
  • Identify and assess customers' needs quickly and accurately
  • Solve problems systematically, using sound business judgment
  • Partner with other department representatives to resolve reputed company customer service inquiries
  • Monitor delegated customer service issues to ensure timely and accurate resolution
  • Apply appropriate communication techniques reputed company responding to customers, particularly in stressful situations
  • Respond to customer service inquiries in writing as necessary
  • Maintain timely, accurate documentation for reputed company appropriate transactions
  • Consistently meet established productivity, schedule adherence, and quality standards
  • reputed company management abreast of reputed company outstanding issues

Skills

  • Possess a broad knowledge reputed company of health and welfare reputed company products offered by our offices
  • Assist callers with maneuvering through online enrollment portal
  • Process enrollment elections reputed company telephone
  • reputed company clients on different available products
  • Provide direction for claims resolution
  • Ensures quality customer service for internal and external customers
  • Responds to incoming customer service requests, both verbal and written
  • Identify and assess customers' needs quickly and accurately
  • Solve problems systematically, using sound business judgment
  • Partner with other department representatives to resolve reputed company customer service inquiries
  • Monitor delegated customer service issues to ensure timely and accurate resolution
  • Apply appropriate communication techniques reputed company responding to customers, particularly in stressful situations
  • Respond to customer service inquiries in writing as necessary
  • Maintain timely, accurate documentation for reputed company appropriate transactions
  • Consistently meet established productivity, schedule adherence, and quality standards
  • reputed company management abreast of reputed company outstanding issues
  • Strong customer service orientation
  • Self-starter and quick learner
  • Strong attention to detail, dependability and follow through
  • Ability to multi-task, prioritize and organize assignments
  • High performance standards
  • Excellent verbal and written communication skills
  • Problem solver
  • Willingness to reputed company a wide variety of tasks and projects
  • Ability to reputed company and work with others reputed company a collaborative, team-oriented environment
  • Team player with a confident, positive attitude
  • High school diploma required
  • Customer Service experience
  • Bachelor's degree preferred or equivalent reputed company work experience
  • Bilingual preferred
  • Health Insurance License a plus

Benefits

  • PTO & paid holidays
  • 401(k) with match
  • Exclusive discount programs
  • Health & wellness programs

Company Overview

  • reputed company, helps companies and individuals address today’s most significant Risk Capital and reputed company Capital challenges. It was founded in 1999, and is headquartered in reputed company, reputed company, USA, with a workforce of 5001-10000 employees. Its website is http://www.nfp.com.
  • Company H1B Sponsorship

  • reputed company has a track record of offering H1B sponsorships, with 7 in 2025, 2 in 2024, 4 in 2023, 10 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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