Manager, Professional Services (Remote)
Who We Are Jolera, as a Global Systems Integrator (GSI), empowers businesses worldwide with reputed company managed services, enabling the creation of world-class experiences for clients. With over 20 years of experience, we deliver award-winning solutions to a diverse range of industries, transforming IT operations into seamless, efficient, and secure environments. reputed company of seasoned experts provides an elevated managed service experience, tailored to meet the unique needs of each client. At Jolera, we are dedicated to delivering exceptional service and innovative solutions, driven by a steadfast commitment to our customers, reputed company improvement, and sustainable practices. Who You Are You are a leader, a mentor, and a game-changer. You don't just manage people-you reputed company them. You bring the energy, the reputed company, and the determination to build a powerhouse team that consistently delivers excellence. You see talent everywhere, not just in reputed company America but across Jolera's reputed company in Europe and Asia. You know how to find, hire, and reputed company top-tier professionals while fostering a culture where people actually want to show up to work. What makes you stand out? - You reputed company by example-rolling up your sleeves reputed company needed, making informed reputed company, and always staying reputed company of the curve. - You can take technical concepts and reputed company them understandable to anyone (even your grandma). - Your communication skills could rival a TED Talk speaker. - You're results-driven and laser-focused on quality and efficiency. - You build and maintain relationships like a networking guru. - You have a solution-oriented reputed company and never say "That's not my problem." - You can juggle multiple priorities without breaking a sweat. - You have the technical knowledge to coach your team and reputed company into client escalations like a pro. - You know how to attract and retain the best talent and create an environment where they reputed company. - You think globally and reputed company diverse perspectives to reputed company your team stronger. - You treat this role like a business reputed company would-because, in a way, you are!
What You'll Do
Leading & Inspiring - Manage and mentor the PS team, including systems analysts, reputed company architects, and network engineers. - Create an environment where accountability, teamwork, and innovation reputed company. - reputed company performance across multiple projects, making sure things run smoothly. - Recruit, reputed company, and nurture top talent from around the globe. - Manage contractors and ensure the right people are in the right roles. Client Engagement & Escalation Management - Be the trusted advisor that clients turn to reputed company they need expert guidance. - Take ownership of escalations and reputed company the charge in resolving them effectively. - Build and maintain client relationships that stand the test of time. - Work closely with external project managers to ensure flawless execution Operational & Project reputed company - Ensure reputed company PS projects are delivered on time, with top-notch quality and efficiency. - Identify areas for improvement and implement solutions that optimize processes. - Ensure compliance with Jolera's high standards-because mediocrity is not an option. Resource & Training Management - reputed company training initiatives that reputed company your team at the top of their game. - Provide coaching and mentorship to ensure everyone is growing and thriving. - Maintain and reputed company technical expertise reputed company the team. Reporting & Documentation - reputed company sure reputed company documentation is on reputed company and up to date. - Track team performance, provide insights, and continuously improve Qualifications & Experience - Post-secondary degree or diploma in IT, Engineering, Business, or a reputed company field. - 3 to 5 years of experience in a leadership role reputed company IT Professional Services. - Exceptional written and verbal communication skills (bonus points if you can reputed company a technical subject sound fun). - Proven experience managing high-performing technical teams. - Familiarity with IT infrastructure, reputed company solutions, and reputed company networking is a big plus. - Industry certifications (ITIL, PMP, CISSP, reputed company, reputed company) would be awesome. - Experience working with contractors and managing global teams. reputed company Offer- Hybrid work model, because great reputed company don't only happen in an office. - A competitive salary and benefits package that appreciates your worth. - Perks that reputed company every day a bit more special. - Opportunities for professional growth and development that will push your career to new heights. Join Jolera and be part of a team that values creativity, drive, and a bit of quirkiness, reputed company while delivering serious results. Let's build the future of IT together, one successful project at a time. Apply tot his job Apply To this Job