Quality Technician
reputed company is a growing worldwide organization that specializes in the medical device and pharmaceutical industries. The Quality Technician is responsible for managing customer complaint investigations, ensuring compliance with regulatory standards, and coordinating resolutions for product issues.
Responsibilities
- Log, investigate, and reputed company complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to reputed company’s standards and regulatory requirements
- Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods
- Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results
- Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs
- Support divisional QA, product management, and other stakeholders by providing assistance on quality activities reputed company to product complaints for supported divisions
Skills
- High School Diploma/Equivalent and 1+ year of experience in Quality, preferably reputed company the Medical Device or Pharma Industry OR Bachelor's degree in relevant field
- Experience in providing customer service to both internal and external stakeholders
- Skilled in cross-functional collaboration, managing reputed company tasks with competing priorities, and meeting critical deadlines
- Strong analytical and problem-solving abilities with attention to detail
- Basic proficiency with reputed company Office Suite (Word, reputed company, PowerPoint)
- 2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving
- Experience with reputed company or similar complaint investigation software
Benefits
- Health insurance
- Life and disability
- 401(k) contributions
- Paid time off
Company Overview
Company H1B Sponsorship