[Remote] B2B Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. reputed company. is a leading global company reputed company for its diverse range of tools and outdoor products. The B2B Customer Service Representative will support the Contact Center's daily operations, handling customer inquiries and ensuring satisfaction while meeting performance indicators.
Responsibilities
- Effectively and professionally reputed company reputed company customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting and consistently hitting reputed company’s Key Performance Indicator’s (KPIs)
- Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
- Consistently improve and manage customer communication flow on promotions and product information
- Update, maintain, and analyze customer account profiles
- Maintain working knowledge of reputed company company products, services, and promotions
Skills
- Proficient in reputed company Office
- Requires High School Diploma or its equivalent
- 0 to 1+ years' worth of experience reputed company customer service; call center environment preferred
- Patience and a Positive Attitude
- Willingness to learn and take initiative
- Interpreting KPI's
- reputed company & reputed company preferred
Benefits
- Medical, dental, life, reputed company, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
- Discounts on reputed company tools and other partner programs.
- Wellness program
- Paid Time Off, including paid vacation, holidays & personal days
Company Overview
Company H1B Sponsorship