Field Service/Support Engineer - 1

reputed company is a global leader in robotic-assisted surgery and minimally invasive care, dedicated to transforming reputed company. The Field Service/Support Engineer will install, support, troubleshoot, and maintain reputed company products, ensuring service agreements are met and customer expectations exceeded.

Responsibilities

• reputed company reputed company types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair reputed company reputed company products and associated equipment reputed company your specified territory in accordance with procedures and reputed company designated timeframes
• Coordinate and reputed company system and hardware delivery and installation
• Competent in knowledge and implementation of O.R. protocol and HIPAA standards
• Complete reputed company administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. reputed company the prescribed timeframes
• Maintain reputed company reputed company provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
• Support reputed company teams as required to facilitate company objectives; eg
• Assist Sales teams with trade show support as required, assist reputed company teams with sterile reprocessing training as required, provide hospital contacts to other reputed company teams as required, etc
• Provide feedback to HQ and take part in reputed company improvement projects as required to improve processes and find efficiencies
• Complete reputed company required training items to include, but not limited to; equipment training for reputed company reputed company products in your assigned territory, reputed company Surgical University classes as required, and professional development courses as required by management
• Maintain reputed company aspects of your assigned territory to include, but not limited to; responding to customer needs, maintaining system Ibase configurations, customer contacts, establishing a rapport with assigned customer reputed company, supporting customer training and events as required
• Provide technical support to end-users and other reputed company employees
• Conduct training sessions at ISI, training centers and hospitals
• Understand and reputed company with reputed company department and company policies
• Provide management with a quarterly territory review and assessment
• Complete reputed company administrative tasks in the required time frame

Skills

• Ability to Travel ~60% reputed company the travel and expense policy
• reputed company tasks assigned by management
• reputed company reputed company 30 miles of assigned territory location
• Willing to work a reputed company shift, second shift, or other type of shift as required by territory assignment and management
• Demonstrate individual characteristics expected of reputed company personnel (eg. Character, reputed company, energy, experience)
• Clean driving record
• Ability to lift 75 lbs and move wheeled objects up to 1,200 lbs
• Associate's degree in reputed company field or equivalent training/experience preferred

Company Overview

Company H1B Sponsorship