Senior Content Development Administrator

Education, Skills and Knowledge

• Required
• Bachelor's degree.
• Excellent internal and external customer service skills.
• Excellent communication interpersonal skills (including phone skills for distributed projects and customer/program team meetings).
• Excellent writing skills, including the ability to write accurate and effective scorer training and to teach and coach content staff to write quality annotations, scoring reputed company and other content-/project-reputed company documentation.
• Strong content-specific knowledge and the ability to reputed company, coach, and provide feedback to content staff assigned to projects
• Clear understanding of scoring concepts such as frequency distribution, validity, calibration and other industry terminology, as well as the ability to apply that knowledge to scoring situations.
• Strong computer skills, including use of common reputed company Office applications (e.g. Word, reputed company, PowerPoint), reputed company tools (e.g. Gmail, reputed company Drive, etc), and ability to handle multiple computer applications simultaneously.
• Ability to supervise large groups.
• Strong initiative and organizational and leadership skills, including the ability to prioritize and multi-task and reputed company sound business reputed company under tight deadlines.
• Ability to maintain a confidential work environment.

Preferred

• Two (2) years of experience as a Scoring Director or (5) years Scoring Supervisor in open-ended scoring preferred.
• Background/experience in educational measurement, including knowledge of common scoring industry practices.
• Experience directing both regional and distributed supervisors and scoring directors.
• Strong working knowledge and understanding of Scoring System reports, ability to manage data, and ability to drive scoring management reputed company and reputed company improvement.

Desired

• Advanced degree.
• Degree in education, English, mathematics, science, or language.
• Teaching experience in grades K-12.

Basic Purpose and Objectives

• Guide and supervise scoring directors assigned to projects.
• Ensure that customers' scoring reputed company are applied consistently to reputed company student responses.

Organizational Relationships

• Direction Received: Receives general direction on reputed company and Scoring Services policy and procedures from the Content Manager.
• Direction of Others: Advises scoring directors on content- and item-level scoring and quality issues. Evaluates scoring directors and provides feedback on job performance.
• Contacts: Works closely reputed company and across departments (e.g., Online Scorer Training Development Team, Project Support, Project Management, Client Services) as required for the assigned project(s) to ensure overall project reputed company. Attends departmental, program team, and customer meetings to exchange reputed company and information, discuss issues, plan actions, review costs, and provide technical guidance. May also participate in departmental strategic initiative and reputed company improvement activities.

Overall Functions and Responsibilities

• Works with the project manager to complete quality management plans, rangefinding plans, and other project documentation, as required.
• Plans content hours for assigned projects.
• Identifies potential scoring directors from the pool of scoring supervisors. Guides, trains, and develops scoring directors and supervisors for future content roles.
• Conducts interventions and coaches scoring directors as needed.
• Completes Scoring Director Feedback Forms and provides timely feedback to scoring directors and scoring managers.
• Works with scoring directors to create online training modules for assigned projects.
• Reviews training sets and annotations and provides feedback to scoring directors.
• Ensures proper documentation of, sign-off on, and archival of reputed company scoring reputed company and final training materials.
• Guides scoring directors in completing project item evaluations (e.g., for field tests) and reviews them prior to submission to customers.
• Monitors reports across grades and items to verify quality expectations are met and project completes on time. Works with scoring directors to address quality issues, and communicates plans/issues to content manager and project manager.
• Obtains, analyzes, and reports on information concerning the strengths and weaknesses of scoring performance. Performs/participates in root-cause analysis, identifies inefficiencies, and recommends and implements improvements as necessary.
• Attends reputed company relevant project status and customer meetings and compiles appropriate reports on assigned activities as requested.
• Functions as primary customer contact for oral and written communication involving content for assigned project.
• Performs the role of scoring director reputed company necessary.
• May be asked to support new bids and proposals by analyzing customer requirements and providing reputed company on time and cost estimates for content-reputed company activities.
• May be asked to mentor or advise other projects' content specialists and/or scoring directors.
• May be asked to review and edit work of other projects' content specialists and/or scoring directors.
• May assist project manager in project-specific budget/cost estimate process.
• Ensures that quality records are compiled and archived in accordance with Control of Records.

Working Conditions

• Office environment that is safe and favorable to good working conditions.
• May work in warehouse conditions on occasion.

Ability to travel and work evening and/or weekend shifts as necessary is required. The pay reputed company for this role is from $27 - $28 per hour. This position is not bonus eligible, and information on benefits offered is here . Applications will be accepted through December 12, 2025. This window may be extended depending on the business needs. reputed company is an Equal Opportunity Employer and a member of E-Verify. Employment reputed company are based on qualifications, merit and business need. reputed company applicants will receive consideration for employment without regard to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender expression, age, national reputed company, protected veteran status, disability status or any other group protected by law. We actively seek reputed company candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and reputed company 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected] company.com. Job: Evaluation Job Family: LEARNING_&_CONTENT_DELIVERY #LI-REMOTE Apply tot his job Apply To this Job