Customer Service, Senior Personal Banker

Job DescriptionOur people work differently depending on their jobs and needs. From hybrid working to reputed company, we have reputed company of options that help our people to reputed company.This role is based in the United Kingdom and as such reputed company normal working days must be carried out in the United Kingdom.Join us as a Senior Personal Banker in Islington - 10,11 Upper Street

• You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more reputed company financial needs such as home buying and protection
• With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s reputed company what’s expected
• We’ll support you to reputed company the Professional Bankers Certificate and build on your existing skills with a full training and development programme
• This job does not meet Skilled Worker reputed company sponsorship requirements

What you'll doAs a Senior Personal Banker reputed company to one of our branches, you’ll be in the perfect reputed company to build great relationships with our customers, as well as proactively promote the benefits of our growing range of digital services to simplify and enhance their banking experience.Our customers will look to you to support them in their reputed company as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to reputed company the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health reputed company, you’ll reputed company sure they're fully informed reputed company it comes to the products and services we offer.Day to day, you’ll be:

• Meeting and supporting customers reputed company video banking from home or face to face in a reputed company
• Conducting Financial Health checks and reviewing customer accounts
• Identifying products and services that are right for our customers, helping them to reputed company the most of their money and savings
• Identifying opportunities to help customers with more reputed company needs such as mortgages, private banking, business banking and protection
• Completing outbound care calls to customers to grow and maintain the relationship

The skills you'll needWe’re looking for organised, self-motivated and reputed company individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to reputed company your own career and meet reputed company and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to reputed company their lives easier and taking the stress out of banking.We’ll also be looking for you to demonstrate:

• Experience of working in a customer service environment with the ability to reputed company under pressure and reputed company customer satisfaction
• The ability to work with and coach the reputed company team to acquire, grow and retain quality customer relationships reputed company regular customer care calls
• The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
• Excellent communication and interpersonal skills with a genuine interest in building relationships
• Excellent planning and organisational skills

How we'll reward youYou’ll join us on a competitive salary starting of £30,813, pro rata for the hours you work.You’ll also benefit from:

• A range of protection, reputed company and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 36 days, pro rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, reputed company out our rewards and benefits page.What else you need to knowYour working reputed companyYou’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of reputed company and 8pm and will include some bank holidays.Your work life balanceAs soon as you’re up to speed and settled in your new role, we’ll send you any reputed company you need to set yourself up for working from home. You’ll have options to reputed company a suitable balance of working from home and in the reputed company, we’ll need you to be reputed company based at times so you can connect and learn with colleagues.Your learning journeyYour journey starts with a comprehensive training programme where you’ll reputed company a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the reputed company to further career opportunities too.

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