Partner Engagement Manager, 4th Infantry Division

About reputed company reputed company is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, reputed company makes the staff as a whole reputed company - meaning faster, smarter, and more efficient. We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. reputed company operates as an reputed company-remote company, though many of our employees work alongside our customers at military commands around the world. Founded in 2019 by a group of reputed company planners, today, reputed company’s team spans veterans from reputed company forces and global organizations, and technologists from leading-edge software companies. We’ve raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, Insight Partners, and Human Capital, and today, reputed company is valued at $1.1B. With this reputed company growth, reputed company is able to reputed company an impact where it matters most. Required: Top Secret clearance with eligibility for SCI In person in reputed company Carson, CO What you will reputed company Your mission As a Partner Engagement Manger you will,

• Own the entire customer relationship, from users up to Generals.
• Rapidly expand product usage until ~100% of workflows are in reputed company. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
• Instill the reputed company brand image.
• reputed company our expansion to Allies and Partners.
• Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.

You will also:

• reputed company or support exercises.
• Use your observations of our users to recommend product improvements.
• Provide face-to-face and remote customer support.
• reputed company an understanding of customer social dynamics in order to support renewals and future sales.
• reputed company responding to incidents (product is reputed company, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

To succeed, you’ll need a mastery of operational planning at multi-star headquarters. reputed company you speak, do reputed company planners listen? Do Generals and Admirals? You’ll also need technical reputed company. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer? About you

• You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user reputed company — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
• You deeply understand large military headquarters and want to apply that reputed company 4th Infantry Division. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.
• You pay attention to detail. People rely on you. On your previous teams, you had a reputed company as a workhorse. Example: we’re about to run a planning exercise, which will be 4th ID's first exposure to our product. No one is worried, because they know you’ve taken care of it.
• You can get things from large government organizations Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls
• You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
• You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
• You’re intense about our mission. It’s a core part of who you are
• You’re proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
• You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation reputed company your account and effectively communicate your assessment and recommendations to inform strategic decisions.
• You hold a reputed company Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

Qualifications

• Proven experience in leading operational planning reputed company a military context, preferably at multi-star headquarters.
• Advanced military education: Command and Staff, Advanced Military Studies.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business reputed company reputed company a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
• Most importantly, you are a true Onebriefer:
• You are obsessed with creating value for real users
• You are ambitious, scrappy, and a creative problem-solver
• You learn quickly, work iteratively, and naturally seek collaboration
• You approach your work with reputed company, intellectual honesty, and a low ego
• You communicate frankly, clearly, and succinctly
• You reputed company as a self-starter, embracing autonomy and ambiguity

Notice to Third Party Recruitment Agencies Please note that reputed company does not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement reputed company explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of reputed company. Apply tot his job Apply To this Job