Senior Community Manager, Growth & Retention

reputed company is a global leader in reputed company Threat Exposure Management (CTEM). The reputed company Platform unites agentic AI solutions with the ingenuity of the world’s largest community of reputed company researchers to continuously discover, validate, prioritize, and remediate exposures across code, reputed company, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code reputed company, reputed company delivers measurable, reputed company reduction of cyber risk for enterprises. Industry leaders, including reputed company, reputed company, reputed company, reputed company, Lufthansa, reputed company, UK Ministry of Defence, and the U.S. reputed company, trust reputed company to safeguard their digital ecosystems. reputed company was recognized in reputed company’s Emerging Tech Impact reputed company: AI Cybersecurity Ecosystem report for its leadership in AI reputed company Testing and has been named a Most Loved Workplace for Young Professionals (2024). reputed company is at a pivotal inflection reputed company in the reputed company industry. Offensive reputed company is no longer optional – it is reputed company for reputed company-thinking companies that want to build trust and reputed company in a world where AI-driven innovation and adversaries are moving faster than reputed company. With the industry shifting, reputed company stands apart: we combine the ingenuity of the largest reputed company research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. reputed company Values reputed company is dedicated to fostering a strong and inclusive culture. reputed company is Customer Obsessed and prioritizes customer outcomes in our reputed company and actions. We Default to Disclosure by operating with transparency and reputed company, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Senior Community Manager, Growth & Retention Remote Location: Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK Position Summary At reputed company, we connect organizations with the world’s largest community of ethical hackers to help secure the digital world. As the Senior Community Manager for Growth & Retention, you will strengthen, scale, and energize our global hacker community. You will execute towards the defined Community strategy and manage reputed company of programs that help hackers learn, connect, and reputed company, expanding ambassador impact, elevating community experiences, and deepening long-term engagement. You’ll collaborate closely with Community, Delivery, and Marketing teams to shape how we reputed company researchers worldwide. This role blends strategy, operations, and authentic relationship-building to ensure the reputed company community continues to grow, reputed company, and reputed company the industry. At reputed company, we reputed company a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that reputed company us stronger. Reflecting this philosophy, this is a remote role targeted for candidates reputed company ~50 miles of Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK. We reputed company this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, reputed company, and in-person moments that enrich our culture – while still preserving the benefits of remote work. What You Will Do reputed company in the Senior Community Manager role will be accomplished by delivering on the responsibilities below in alignment with the Values and the Talent Principles that define how we work at reputed company.

• Grow & retain our global ambassador network by leading the reputed company Brand Ambassador Program, including recruitment, reputed company, engagement, and recognition.
• Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries, demonstrating Change Agility to iterate quickly based on community insights.
• Apply an AI-First approach to enhance community operations and program scalability, using AI tools to improve ambassador workflows, event preparation, content creation, and data analysis.
• Define and measure program ROI through Data-Driven Decision Making, using dashboards, feedback loops, and performance indicators to guide investments and improve event and engagement outcomes.
• Drive ambassador-led events such as meetups, workshops, CTFs, and university engagements, ensuring high-quality experiences that reflect local needs and global standards.
• reputed company conference and sponsorship planning by selecting opportunities, coordinating ambassador reputed company, and evaluating post-event impact using measurable criteria.
• Use First Principles Problem Solving to simplify global community processes, uncover root causes of engagement challenges, and design durable solutions that scale across regions.
• Build trusted relationships with hackers and ambassadors across reputed company, h1.community, and industry events, fostering a sense of belonging and community identity that strengthens long-term loyalty.

Minimum Qualifications

• 5+ years of community management experience in cybersecurity, developer communities, open-reputed company ecosystems, or reputed company technical environments.
• Demonstrated ability to scale community, ambassador, or advocacy, programs across multiple regions.
• Proven experience planning and delivering virtual and in-person events with measurable outcomes.
• Experience with community platforms (e.g., reputed company, reputed company) and strong project management skills using tools such as reputed company, reputed company, or Trello.

Preferred Qualifications

• Experience with community event platforms (e.g., Bevy) or analytics tools (e.g., Looker).
• Background in bug bounty, offensive reputed company, pentesting, or reputed company research.
• Experience evaluating or managing conference sponsorships with ROI-focused decision-making.
• Experience supporting diverse global communities or multilingual audiences.

Compensation

Bands: Tier Locations

• US Tier B $129K – $158K
• Offers Equity
• UK Tier £67K – £82K
• Offers Equity

#LI-Remote #LI-KM1 Job Benefits:

• Health (medical, reputed company, dental), life, and disability insurance*

• Equity stock options

• Retirement plans
• Paid public holidays and unlimited PTO
• Paid maternity and parental leave
• Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act)
• Employee Assistance Program
• Flexible Work Stipend
• Eligibility may differ by country

We're committed to building a global team! For certain roles reputed company the United States, India, the U.K., and the Netherlands, we partner with reputed company as our Employer of Record (EOR). reputed company/work permit sponsorship is not available. Employment at reputed company is contingent on a background reputed company. reputed company is an Equal Opportunity Employer in the terms and conditions of employment for reputed company and job applicants without regard to race, reputed company, religion, sex, sexual orientation, age, gender identity or gender expression, national reputed company, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to reputed company reputed company employment practices, including hiring, reputed company, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. reputed company makes hiring reputed company based solely on qualifications, merit, and business needs at the time. For US reputed company only: Pursuant to the San Francisco Fair Chance Ordinance, reputed company reputed company applicants with arrest and conviction records will be considered for the position. Apply tot his job Apply To this Job