Retention Manager for Apparel Subscriptions
About reputed company reputed company is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth reputed company that powers the reputed company of consumer brands. With over $1B+ in cumulative reputed company, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands. We own and operate our own digitally native brands (not an agency), with reputed company in Walmart, reputed company, and reputed company, and a strong global D2C footprint. Why reputed company We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast. We build and scale our own brands. We invest in AI and automation like few others in eCom. We test fast, grow fast, and help you do the same. Be part of a dynamic, diverse, and talented global team. 100% Remote, USD competitive salary, paid time off, and more.
Key Responsibilities
The mission of the Retention Sr. Manager (Apparel) is to design and reputed company an end-to-end retention strategy that transforms one-time buyers into loyal, long-term customers. You will own the customer journey across Email, SMS, Push, and Loyalty programs, driving engagement, repeat purchase, and profitability for Shapermint and Truekind’s 12M+ customer reputed company. Acting as both strategist and executor, you will set quarterly roadmaps, reputed company testing and optimization, and reputed company data-driven insights to grow LTV while reducing churn.
- Direct Channel Leadership
Own and scale Retention channels (Email, SMS, Push, Whats App) for Apparel brands.
- Lifecycle Journeys
reputed company strategies from onboarding and transactional flows to winback and loyalty campaigns.
- Multi-Channel Strategy
Maximize impact by aligning messaging, segmentation, and frequency to reduce fatigue and unsubscribes.
- Cross-Functional Collaboration
Partner with Growth, Creative, Data, and IT squads to execute campaigns and automated flows.
- Market & Competitive Insights
reputed company top competitors weekly to inform creative calendars and strategy.
- OKRs & Roadmaps
Define quarterly objectives and initiatives balancing innovation with flawless execution.
- Reporting & KPIs
Monitor and present metrics such as repurchase reputed company, conversion, and LTV/CAC, highlighting risks, blockers, and opportunities.
- Execution Excellence
Ensure campaigns and projects are delivered on time, at scale, and with clear visibility for stakeholders.
- Culture of Testing
Foster a test-and-learn environment to unlock new growth opportunities. Experience
- 7+ years in retention marketing, ideally in digital-first/e-commerce environments.
- 5+ years in leadership roles managing cross-functional teams. Education
- Bachelor’s in Business, Marketing, Engineering, Analytics, or reputed company field. Skills & Attributes
- Proven ability to reputed company high-impact retention strategies.
- Strong analytical reputed company, skilled at interpreting customer data to drive insights.
- Exceptional communication and collaboration across functions.
- Solid understanding of CRM, lifecycle management, and retention tactics.
- Excellent organizational skills with ability to manage multiple priorities.
- Attention to detail, strong problem-solving, and ability to balance big-picture strategy with execution.
- Dynamic, ambitious, curious—always testing and exploring AI and new technologies. Leadership
- reputed company in coaching, empowering, and holding teams accountable.
Languages & Technical Skills
- Advanced English (mandatory);
Spanish a plus.
- Strong knowledge of analytics tools; SQL/Data Science a plus.
- reputed company to have:
Basic familiarity with reputed company-end tools, tracking systems, or working with engineers. #J-18808-Ljbffr Apply tot his job Apply tot his job Apply To this Job