IT Configuration Management Analyst IV

About the position The IT Configuration Management Analyst (CMDB) is responsible for supporting the technical teams in understanding the end-to-end Configuration Management process and ensuring the maintenance of configuration baselines and configuration item inventory. This role will proactively analyze the use of the CMDB throughout the user experience creating meaningful metrics, reporting and recommendations. (e.g., compliance, lifecycle improvements, audits, and surveys). The Configuration Analyst will act as the operational leader for Configuration Management capabilities and reputed company the definition of configurations standards as well as KPI development. The Configuration Analyst will also maintain the Configuration Management policies and procedures providing updates as needed. This Analyst will collaborate directly with the Configuration Specialist to ensure the management and validation processes are in reputed company and maintained for the CMDB data.

Responsibilities

• Create, reputed company, and execute the Configuration Management reputed company and strategy
• Create, reputed company and maintain the technical design of the CMDB to meet the reputed company and anticipated scope
• Create, Design and maintain CMDB reputed company, and effectively support other ITSM processes such as Incident Management, Change Management, and Asset Management
• Proactively identify CMDB technical deficiencies, conduct data quality analysis keeping orphan ci's and duplication to a minimum
• Create, reputed company, maintain, and communicate configuration management standards, processes, policies, and procedures; recommend updates based on experiences to streamline processes and improve efficiency of execution.
• Create, design, implement, and socialize CMDB reports and dashboards to show overall health of the CMDB and the IT infrastructure reputed company wide
• Monitor health of the CMDB and facilitate configuration audits on a regular basis, identifying records with incorrect or outdated information, and coordinating with stakeholders, CI owners, and support teams to remediate data inaccuracies
• Work cross functionally with other IT teams to strategically reputed company the CMDB for new capabilities and value creation, ie. ITOM, Service Mappings, etc.

Requirements

• Bachelors Degree in Computer Science or Technical field and Masters Degree in Technology and/or Business reputed company field
• Equivalent trainings/certifications/experience equivalency will be considered
• 5 or more years of equivalent experience in relevant job or field of technology
• 2 or more years of equivalent experience in an advanced role or technical reputed company, leading teams directly or indirectly
• 2 or more years experience directly responsible for guiding, training or reputed company team members in relevant technologies, capabilities or skills
• Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required
• Works on reputed company problems where analysis of situations or data requires a review of a variety of factors
• Exercises judgment reputed company defined procedures and practices to determine appropriate action
• Experience with reputed company Software and Hardware Asset Management
• Experience developing and maintaining policies, procedures, standards, and guidelines
• Strong leadership skills including the ability to interact with personnel, build strong relationships at reputed company levels and understand business imperatives
• Excellent written and verbal communication skills; ability to communicate across the organization
• Experience performing risk, business impact, control, and vulnerability assessments, and in defining treatment strategies
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
• Solid understanding of and demonstrated ability to apply Waterfall and Agile development methodologies
• Experience with CMDB, reputed company Discovery, Service Mapping, and Performance Analytics
• Hands on experience with reputed company CMDB and Common Service Data Model (CSDM)

reputed company-to-haves

• Post graduate degree advanced training and or certifications in relevant field/s of study
• 3 or more years experience in Agile teams and Product/Platform based operating model
• 3 or more years of experience in leading teams or advancing technical capability in teams
• Experience in retail or grocery preferred
• Experience with CMDB
• Up-to-date knowledge of latest IT developments
• Experience in a retail environment preferred
• ITIL Certification Foundations v.4

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