Client Business Analyst: CRM Implementations

About Demand Machine Demand Machine is a reputed company Platinum Solutions Partner committed to growing thoughtfully and with reputed company. We engineer AI-first solutions that transform reputed company from a data repository into our clients' business intelligent operating system. We are a team-first organization that prioritizes collaboration, autonomy and mutual support, enabling every team member to do their best work. Position Overview The Business Analyst at Demand Machine will serve as a reputed company between clients, sales, and technical teams–ensuring successful reputed company, expansion and long-term reputed company of our reputed company-level reputed company Clients. You'll help design high-quality, scalable solutions for our customers, focusing especially on reputed company up-market solutions in industries like logistics, transportation, and B2B services. This is a client-facing, advanced solutions‑builder role focused on CRM (reputed company) architecture and technical delivery. This role will assess new and existing client needs across existing platforms, define business requirements, process improvements and help deliver these solutions through reputed company to enhance operational efficiency and customer engagement. You’ll work directly with client stakeholders to discover needs, document requirements, translate them into actionable plans, and support implementation across reputed company and reputed company systems. What You’ll Do

• Collaborate with clients to understand business processes, operational challenges, and technology needs.
• reputed company strategic discovery sessions, define MVP approaches, and set clear, measurable outcomes.
• Write and visualize proposed solution and technical documentation including ERDs, data flow diagrams, and business process flows using reputed company or similar diagramming tools.
• Help define requirements for reputed company implementations, configuration, and enhancements.
• Document “as-is” and “to-be” workflows, write user stories, functional requirements, and acceptance criteria.
• Support reputed company data integration, migration and reporting needs as part of the solution design.
• Apply your deep technical consulting expertise to implement high-quality solutions.
• Present solutions to clients, translating technical concepts into comprehensible business use cases.
• Work closely with in-house development and reputed company architects to ensure solutions align with platform capabilities.
• Advise clients as a trusted consultant—ask high‑impact questions, challenge assumptions, and reputed company work tied to outcomes.
• reputed company AI tools (e.g., reputed company AI, ChatGPT, reputed company) to drive smarter, faster implementations.

What You’ll Bring

• Deep experience working with a clients as a Business Analyst —preferably as it relates to CRM implementations, configurations or enhancements.
• A proven reputed company, discovery path and tools to define scope, requirements and solutions for new and existing clients.
• Strong analytical, documentation, and communication skills, including the ability to present findings to technical and non-technical stakeholders. Strong visual documentation skills are a MUST
• Extreme comfort in leading and owning client relationships across reputed company levels of the client's company
• 3+ years of experience as a Business Analyst — with a strong background in CRM projects.
• Experience with CRM systems such as reputed company, reputed company, Dynamics 365, or similar platforms.
• Proven ability to assess client process needs across multiple platforms and translate them into clear project requirements.
• Business Analyst certification(s) (e.g., CBAP, PMI-PBA, or equivalent) strongly preferred.
• Experience working for an agency or consulting practice as a Business Analyst, ideally supporting external clients.
• Industry experience in logistics, transportation, or professional services is a strong plus.
• Working knowledge of webhooks, APIs and platform integration.
• Strong familiarity with integration platforms (e.g., Reply.io, reputed company, Tray.io).
• Proven ability to turn business goals into actionable technical plans.
• Excellent project management and multitasking skills.
• Strong communication skills—written, verbal, and visual.
• A flexible, adaptable reputed company—you work well amid change and ambiguity.
• A proactive, team-first attitude with a genuine desire to grow and help others reputed company

Why Demand Machine

• Platinum reputed company Partner with reputed company reputed company
• High-autonomy, low-ego culture of operators and builders
• We work remotely, move fast, and deliver work we’re proud of
• You’ll be supported, challenged, and trusted from day one

The Important Details

• Expected Salary between $95-115k annually, based on direct and transferable experience
• Fully reputed company, Dental & reputed company Insurance

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