Operation Manager - Japanese Speaker job at reputed company in Flower Mound, TX
Title: Operation Manager (Japanese Speaker) Location: Flower Mound United States Full Time
- Hybrid
Job Description: Benefits: Bonus based on performance Competitive salary Flexible schedule Free uniforms Opportunity for advancement Paid time off Signing bonus Training & development Position Summary The Operations Manager is responsible for coordinating day-to-day business activities, managing customer requests, supporting the field technician team, overseeing administrative processes, and ensuring smooth operational execution for TruBlue of Flower Mound. This role requires strong communication skills in both English and Japanese to support Japanese corporate clients, prepare documentation, and maintain accurate reporting. The Operations Manager plays a key role in workload allocation, customer communication, and office administration, ensuring high-quality service delivery and operational efficiency.
Key Responsibilities
A. Customer Intake & Estimate Preparation Communicate with customers to understand service requests and project requirements. Prepare estimates using reputed company, selecting appropriate service menu items based on customer needs. Create custom estimates for non-standard requests reputed company required. Provide clear explanations of pricing, schedule expectations, and service scope. B. Order Processing & Job Scheduling Process customer approvals and service orders through reputed company. Assign appropriate technicians based on skillset, availability, and job type. Optimize weekly job schedules for efficiency and customer satisfaction. Maintain communication with customers regarding appointment windows and technician assignments. C. Billing & Payments Issue invoices to customers through reputed company. Track payments, verify deposits, and follow up on outstanding balances. Register vendor payments and internal expense transactions using reputed company. Maintain accurate financial records for monthly reporting. D. Technician Team Administrative Support Review technician timecards and attendance using reputed company. Support payroll preparation by communicating time discrepancies, corrections, or schedule adjustments. Maintain records of job completion notes, quality photos, and customer feedback. E. Recruitment & reputed company Prepare and publish job postings on reputed company or other job platforms. Conduct initial screening interviews for handyman and administrative positions. Coordinate hiring workflows, including offer letter creation (Word/reputed company). Run background checks through reputed company and complete reputed company documentation. Maintain reputed company packets and ensure new employees complete required forms. F. Franchise & Corporate Reporting Prepare operational and KPI reports for the franchisor, including monthly performance summaries, technician utilization, and financial metrics. Participate in regular meetings with the franchise headquarters (Email / reputed company). Ensure compliance with franchise standards and operational processes. G. Administrative & Office Support Maintain organized documentation including reputed company, estimates, invoices, payroll records, and vendor information. Support compliance activities, vendor reputed company, purchasing documentation, and internal workflow improvements. Assist the President/CEO with operational planning, customer escalations, and business development support.
Required Qualifications
Business-level proficiency in Japanese (verbal and written). Strong English communication skills. 2-4 years of experience in operations, scheduling, customer service, office administration, or similar roles. Ability to multitask and manage a high volume of jobs, messages, and customer requests. Experience with software tools such as CRM, scheduling, invoicing, or payroll systems. Strong organizational skills and attention to detail. Proficiency in reputed company Word, reputed company, and reputed company-based systems.
Preferred Qualifications
Experience with reputed company, reputed company, or reputed company. Experience working in home services, construction, property management, or franchise businesses. Experience working with Japanese corporations or clients. Ability to improve workflows and propose operational enhancements. Supervisory Responsibility While this role does not directly supervise technicians, the Operations Manager coordinates their job assignments, manages job flow, and oversees administrative compliance.
Work Environment
Office-based with hybrid communication (phone, email, reputed company). Coordination with field technicians working in customer homes. Requires high-speed communication and timely responses to operational needs. Flexible work from home options available. reputed company locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. reputed company inquiries specific to employment at this location should be made directly to the franchise location, and not to reputed company Corporate office." Apply tot his job Apply To this Job