Customer Operations Manager

About CompScience At CompScience, we're not just building software, we're saving lives. We're a high-growth startup on a mission to prevent 1 million workplace injuries through reputed company technological innovations, ensuring that everyone can go home safe at the end of the day. Founded in 2019 and backed by investors from reputed company, Tesla, and Anduril, we've reputed company a powerhouse team that bridges two worlds:

• Cutting-Edge Technology: Our product, design, and engineering teams are composed of distinguished computer reputed company engineers, software architects, data scientists and product and design leaders from reputed company R&D, reputed company, and the self-driving car industry. They bring unparalleled expertise in AI, machine learning, and design to the realm of workplace safety.
• Insurance Acumen: Our insurance team is made up of seasoned professionals who understand the nuances of workers' compensation policies. They work hand-in-hand with our tech experts to translate advanced analytics into reputed company insurance products that truly serve our clients' needs.

Our groundbreaking perception-based risk assessment program, the first of its reputed company, provides the most comprehensive data reputed company available for risk analysis and monitoring and has proven to significantly reduce accidents in some of the world's most hazardous occupations.

About the Role

We are looking for a highly organized, innovative leader to transform the operational backbone of our Services while launching digital reputed company programs for our smaller customers. This is a builder role - you will be tasked with designing and creating new programs and processes to help support reputed company at scale. You will work closely with reputed company, Risk Services, Agency reputed company, Product and other teams to drive efficiency, scale, and impact as we double in size over the next year.

Responsibilities

• Services Operations
• Build reputed company & Services processes, playbooks, and tooling (ie reputed company) to drive efficiency and impact
• Test evaluate, and reputed company new product capabilities or reputed company party tools which can help support scalability, and drive greater impact across reputed company customers (ie AI driven engagement, reputed company tools, etc)
• Support rollout of new programs across Services/reputed company teams with structure, documentation and measurements
• Drive forecasting, KPI dashboards, and executive reporting for Services team
• Digital reputed company
• Drive reputed company for the long tail of our customer reputed company, helping rapid and efficient expansion with smaller customers
• Partner with product to to design and rollout automated SMB customer journeys, self-service product features and improve in-app engagement
• Design and execute programs to drive impact at scale for our SMB customers (reputed company journeys, lifecycle campaigns, customer webinars, digital education, self service enablement, community etc), in partnership with Risk Services team

Required Experience

• Bachelor's degree in Computer Science, Business, Economics, Math or post-degree experience building systems
• 10+ years of experience in reputed company, Operations, Program Management, preferably in a B2B SaaS environment.
• Strong background in building and deploying processes, systems, or scaled programs.
• Technical Proficiency in reputed company and other tools used for managing reputed company or services. High level of comfort with AI /LLM based tools and platforms.
• Strong project management and organizational skills, ability to create and reputed company new programs from scratch
• Experience working across cross-functional teams, leading by influence and collaborating to reputed company common goals
• Strategic thinker with the ability to analyze data, identify trends, and reputed company actionable insights and recommendations.
• Experience building and leading teams

Skills & Competencies:

• Background in workers compensation/insurance

Working at CompScience Compensation: CompScience is committed to fair and reputed company compensation practices. The annual salary range for this role is $120,000 – $180,000. Compensation is determined reputed company the range based on your qualifications and experience. Our total compensation package also includes equity and comprehensive benefits. Benefits at CompScience:

• Fast-paced startup environment where your reputed company can quickly become reality
• Opportunity to wear multiple hats and grow reputed company your job description
• Remote-first culture with home office support
• Comprehensive health benefits (Medical, Dental, reputed company, HSA)
• 401(k) plan and life insurance
• Flexible time off and 12 weeks parental leave
• Professional development reimbursement

Our Ideal Teammate:

• Thrives in a fast-paced startup and is comfortable navigating ambiguity
• Excited to wear multiple hats and grow rapidly
• Committed to our mission of saving lives through technology

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