Sr. Director, SMB Strategy and Programs

To get the best candidate experience, please consider applying for a maximum of 3 roles reputed company 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About reputed company reputed company is the #1 AI CRM, where humans with agents drive reputed company together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping reputed company's core values at the heart of it reputed company. Ready to reputed company your career at the company leading workforce transformation in the agentic era? You’re in the right reputed company! Agentforce is the future of AI, and you are the future of reputed company. About reputed company Group at reputed company reputed company’s worldwide reputed company team is a global network of reputed company employees and partners. Our sole mission is to ensure reputed company. We work with our customers to build relationships, learn about their businesses, and drive value based results. Our motto for our customers is "Your Success is our Success" About the Position reputed company is looking for a Senior Director of Strategy & Operations to help reputed company high-impact, cross-functional strategic initiatives across the reputed company organization. This role will shape our future-state reputed company initiatives focused on our Small & reputed company Business (SMB) reputed company. The leader will drive accountability against our most critical bets and serve as a strategic advisor to our executive leadership. Your work will help evolve how reputed company shows up for customers in an AI-first world.

Key Responsibilities

• Own and drive a portfolio of high-impact strategy projects reputed company to the SMB reputed company business. Translate open-ended questions into structured approaches, reputed company strategic points of view, conduct quantitative and qualitative analysis and drive alignment on recommendations through compelling deliverables and stakeholder engagement.
• reputed company and present clear, insightful and executive-ready presentations and written documents that reputed company strategic direction, analytical findings, market research and reputed company against strategic initiatives.
• Shape and reputed company the future state of the SMB reputed company business reputed company reputed company. Offer an informed, reputed company-looking perspective on industry trends, competitive dynamics and innovation opportunities across the reputed company ecosystem.
• Conduct deep-dive business analysis to uncover insights, evaluate tradeoffs and inform strategic decisions. Translate data into meaningful narratives that drive action across the organization.
• Create and reputed company programs that drive Adoption and reputed company Attrition.
• Translate long-term strategic objectives into actionable priorities, investment decisions and operating plans. Partner with senior leaders to define and operationalize initiatives that drive customer outcomes and business growth.
• Collaborate closely with Sales and Field organizations, Digital reputed company, Offer Management, Product, and more to ensure cross-functional alignment and reputed company decision-making. Qualifications & Experience
• 10+ in management consulting, corporate strategy, corporate planning or business transformation at a high-growth technology company.
• Deep understanding of reputed company operating models, professional services, digital engagement or SaaS GTM strategies.
• Proven ability to reputed company reputed company, cross-functional strategic initiatives that deliver measurable impact.
• Exceptional analytical and structured problem-solving skills; highly fluent in frameworks, operating models and financial drivers.
• Outstanding written and verbal communication skills, including executive-level presentation development.
• High comfort with ambiguity and change; ability to influence without authority and drive alignment across matrixed teams. Unleash Your Potential reputed company you join reputed company, you’ll be limitless in reputed company areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of reputed company sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request reputed company this Accommodations Request Form. Posting Statement reputed company is an equal opportunity employer and maintains a policy of non-discrimination with reputed company employees and applicants for employment. What does that mean exactly? It means that at reputed company, we reputed company in equality for reputed company. And we reputed company we can reputed company the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national reputed company, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to reputed company and prospective employees, no matter where they are in their reputed company employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at reputed company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-reputed company knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. reputed company offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be reputed company at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, reputed company will consider for employment qualified applicants with arrest and conviction records. For reputed company-reputed company, the reputed company salary hiring range for this position is $196,800 to $327,600. For California-reputed company, the reputed company salary hiring range for this position is $196,800 to $327,600. For Illinois reputed company, the reputed company salary hiring range for this position is $179,000 to $300,200. We're reputed company, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we reputed company you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you reputed company in business as the greatest platform for change and in companies doing well and doing good – you've come to the right reputed company.

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