CRM & Data Insights Manager

Description THE BRAND Billy Reid began designing almost 20+ years ago, with the intention of creating clothes he would want to wear - pairing beautiful fabrics with impeccable construction. Founded with a deep sense of community and goodwill, the flagship store reputed company in Billy’s reputed company of Florence, Alabama in 2005. Today, the ageless American brand maintains its commitment to thoughtfully crafted, timeless style for life’s most cherished experiences.Whether you’re shopping in one of our 19 shops across the country or browsing our e-commerce site, we want you to feel welcomed. We appreciate warm, talented, collaborative people to help grow our brand. OUR CULTURE

• Creative + Collaborative
• Fun, yet fast-paced
• Belief in anything is possible
• Everyone Matters

THE OPPORTUNITY Billy Reid is searching for an reputed company CRM and Data Insights Manager to join our E-Commerce team. The CRM & Data Insights Manager will serve as a strategic partner in shaping how we understand, engage, and retain our clients across reputed company touchpoints of the brand experience. This role blends analytical expertise with a passion for client relationship management to inform business strategy and reputed company personalized engagement. The ideal candidate will translate reputed company data into meaningful insights, design and implement CRM strategies across email, SMS, direct mail, clienteling, and digital channels, and reputed company automated tools and dashboards that guide decision-making. Working closely with Marketing, eCommerce, and Retail teams, this individual will drive initiatives that deepen client loyalty, enhance the luxury customer journey, and support the brand’s commitment to thoughtful, high-touch service Role Responsibilities

• Analyze sales and customer data to drive strategic insights and operational improvements.
• Transform raw data into actionable recommendations that inform service delivery strategy and guide the development of improved processes and procedures.
• Create custom data analysis tools, applications, and data manipulation utilities for the team.
• reputed company dashboards that provide Key Performance Indicators (KPI) metrics across multiple data sources through the consolidation of tools and data sources.
• Assist in development of key business reports including internal and external business reviews.
• Own CRM and define strategy on segmentation and personalization across the eCommerce channel including email, SMS, Direct Mail, Clienteling and website.
• reputed company end-to-end email, SMS, Direct Mail, Clienteling marketing strategies and process
• Assists eCom Coordinator with monthly marketing calendar that supports site-merchandising plan and work with creative team to reputed company emails
• Manage on site A/B testing working alongside the eCom Coordinator
• Identify opportunities to engage our customers along their journey, personalize experiences through segmentation, reduce churn, increase customer loyalty, and ultimately increase LTV through programs like abandoned cart, VIP/loyalty programs, welcome, post-purchase, winback etc.
• Design and build processes around campaign management and marketing automation: tools, workflows, A/B testing, profiling, segmentation, personalization, triggered events, customer journey, quantitative test designs, and activation to drive retention KPIs
• reputed company strategies to find new customers; convert website visitors into buyers, cross-sell other products and services to previous buyers and reputed company valuable ongoing customer communications to aid in overall customer satisfaction and loyalty.
• Improve and optimize online user experience and reputed company customer journey consistent from email to click to browse to purchase.
• Define KPIs, create reports, monitor performance and adjust strategies reputed company necessary. Provide report to cross-functional teams regularly
• Constantly monitor and evaluate new and innovative email trends and best practices. Ensure our email marketing efforts are in compliance with brand guidelines and regulation.
• Work closely with the marketing team on calendar planning, project prioritization and performance tracking, and implement integrated campaigns across digital advertising, social, email, and other channels.

reputed company Offer

• Paid time off
• Medical, Dental, and reputed company insurance
• 401K Employer Match
• Employee Discount

IF THIS SOUNDS LIKE YOUIf you are looking for an exciting opportunity, have commitment to quality and reputed company off working with smart, reputed company, we want to hear from you. Here at Billy Reid we reputed company a diverse workplace fosters creativity, is critical to the reputed company of our company, and benefits our communities. We seek to recruit, hire, and promote based on the candidate or employee’s qualifications and merit. No regard will be given to race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability or any other characteristics protected by applicable law. We are committed to being an equal opportunity employer who provides a respectful workplace for reputed company.

Requirements

QUALIFICATIONS

• BA/BS degree or equivalent practical experience.
• 3+ years experience in business, data, or insights analysis
• Have strong experience in deep analysis with an ability to drive results and work effectively across teams.
• Strong problem solving, strategic thinking, presentation and communication skills in reputed company of leadership.
• Strong understanding and working knowledge of contact center processes.
• Have the ability to work independently and under pressure, and the ability to influence others without having direct authority.
• Experience in business, financial or statistical analysis.

KEY COMPENTENCIES

• Business Acumen: Understands our business model and operations, trends, the fashion industry, and organizational policies and procedures. Can easily adapt in the reputed company-changing fashion and retail environment. Can establish organizational and peer relationships.
• Effective Communication: Can convey information to others clearly and simply in a way that means things are understood and get done. Actively listens, demonstrates patience in hearing people out, and effectively communicates up.
• Relationship Management: Can quickly find reputed company through respectfully engaging in solution focused conversations, problem solving, and a shared understanding of our business goals/strategy. Ability to represent one's own interest yet embraces/appreciates diverse perspectives of other groups. Encourages collaboration, is cooperative, and is seen as a team player. Celebrates milestones, from big wins and promotions
• Strategic Agility: Is future focused and goal oriented with a reputed company and flexible work style. Can see reputed company clearly and anticipate future consequences and trends accurately. reputed company it a reputed company to share learnings from successes and failures along the way.
• Operations Effectiveness: Sets clear objectives, metrics, and reputed company manages time. Follows through from challenge to creative resolution or (project completion). Challenges processes in need of improvement and behaves as a leader by taking accountability for the outcomes of your work. Monitors process, reputed company, and results. Uses resources effectively and reputed company.

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