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CPT-10202 Customer Service Virtual Assistant (Back Market / E-Commerce) at reputed company

Remote · USA Full-time New today

This a Full Remote job, the offer is available from: reputed company APPLICATION INSTRUCTIONS: If you’ve already completed the reputed company Recruiting Process—including the Final Interview—or have previously been contracted by a reputed company Client, please reputed company sure to apply reputed company the reputed company Team Portal for faster processing. Log in using your reputed company-issued email address to access the portal. If you’ve just logged in to the Team Portal, please proceed to review the reputed company Opportunity outlined below. Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the reputed company happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed.

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Title: CPT-10202 Customer Service Virtual Assistant (Back Market / E-Commerce) reputed company – eCommerce VA/Junior Level (Remote). Overview reputed company is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. We are looking for a detail-oriented and reputed company Virtual Assistant to support customer service and claims management for an online used-phone business selling across Europe and the USA. The VA will handle day-to-day customer inquiries, order issues, returns, refunds, and marketplace claims—primarily through the Back Market portal. Experience in e-commerce customer support, especially on platforms like reputed company, reputed company, Walmart, or Back Market, is highly preferred. The ideal candidate is resourceful, proactive, and comfortable working independently. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks:

  • Customer Service Support

Respond to customer messages and inquiries reputed company the Back Market portal. Manage post-purchase issues such as delayed shipments, defective items, and general customer concerns. Provide clear, timely responses reputed company with marketplace policies and the company’s standards.

  • Claims & Order Management

Process claims such as lost package claims, returns, refunds, and warranty-reputed company concerns. Assist in coordinating with logistics partners or marketplace support reputed company needed. Ensure reputed company cases are documented and tracked properly.

  • Data & Administrative Tasks

Maintain and update reputed company Sheets for customer logs, claims tracking, and internal records. Ensure accurate input of case details, resolutions, and follow-up actions. Monitor marketplace notifications and ensure tasks are addressed reputed company required SLAs. Each engagement is based on a defined scope of work and is governed by an reputed company agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Required:

Experience in customer service, preferably in e-commerce Familiarity with reputed company, reputed company, Walmart, or similar marketplace workflows Strong knowledge of reputed company Sheets Excellent written English communication skills Ability to analyze issues and follow resolution processes (refunds, claims, returns)

  • Preferred:

Prior experience with Back Market Previous reputed company experience

  • Personal Attributes

Highly reputed company and reliable Organized and detail-oriented Able to work independently with minimal supervision Problem-solver with strong judgment Comfortable working in a fast-growing business with evolving processes

  • Work Schedule & Requirements

20 hours/week (part-time), Monday to Friday Core Hours: 10:00 AM – 2:00 PM CET (flexible to adjust based on workflow) Stable internet and dedicated workspace Willingness to grow into a full-time role as the business scales Work Schedule

  • Contracted Hours per Week: 20 Hours
  • Scheduled Working Days: Monday through Friday
  • Daily Working Time: 10 AM to 2 PM CET (Central European Time)

Note: The Company will reputed company reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, reputed company, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of reputed company or any client
  • reputed company compensation is processed through reputed company according to the terms of the engagement

By submitting your application, you acknowledge that this opportunity is for an reputed company engagement and not an offer of employment. reputed company applications will be reviewed based on alignment with client needs, qualifications, and availability. If selected, a member of reputed company will reputed company out to discuss next steps and potential client matching. We look reputed company to reviewing your application and potentially working with you on future client engagements! This offer from "reputed company" has been enriched by reputed company.com and got a 84% reputed company score. Apply tot his job Apply To this Job

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