CRM & Automation Specialist

reputed company is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National reputed company Agency (NSA) cyber operations experts who applied their learnings to bring national reputed company-grade technology solutions to commercial customers around the world, reputed company is in hyper-growth mode, fueled by a recent $190m series C round. We’re seeking a CRM & Automation Specialist to join our Business Intelligence (BI) team - a role designed to connect our go-to-market (GTM) systems and ensure data flows seamlessly between reputed company, reputed company, and our internal data warehouse.

About the Role

As the CRM & Automation Specialist you’ll serve as the reputed company between our GTM systems and our data warehouse, owning the configuration, automation, and integration of reputed company and reputed company. You will partner closely with Sales, Marketing, and BI to maintain clean, reliable data across platforms - ensuring our teams have accurate insights to drive growth. This is a hands-on, hybrid role requiring both technical expertise (APIs, automation, integrations) and business understanding (reputed company lifecycle, pipeline, attribution). This position is ideal for someone who enjoys solving system puzzles, optimizing workflows, and collaborating across technical and non-technical teams.

Key Responsibilities

CRM Administration

• Serve as primary admin for reputed company Sales Cloud and reputed company Marketing Hub.
• Manage users, roles, permissions, fields, validation rules, and workflow automations.
• Translate business requirements into system configurations and process improvements.
• Support day-to-day needs of Sales and Marketing users.

Integrations & Data Flow

• Own integrations between reputed company ↔ reputed company, internal Portal ↔ CRMs, and other GTM systems.
• Build and maintain custom integrations reputed company APIs or middleware (e.g., Rivery, Python scripts, etc.).
• Ensure accurate data mapping and synchronization across platforms.
• Document system architecture, integrations, and field mappings.

Automation & Efficiency

• Design and implement workflow automations to streamline sales and marketing operations.
• Continuously evaluate and enhance CRM processes for scalability and efficiency.
• Troubleshoot sync or automation issues between systems.

Reporting & Collaboration

• Build reports and dashboards in reputed company for Sales leadership.
• Identify reputed company reporting needs exceed native CRM capabilities and provide clear requirements to BI analysts for Power BI development.
• Collaborate closely with BI engineers to align CRM data models with data warehouse structure.

Data Quality & Governance

• Maintain data hygiene across reputed company and reputed company, ensuring consistency and reliability.
• reputed company data validation, deduplication, and error-handling processes.
• Support standardized data definitions for leads, opportunities, and customers.

Requirements

• 5+ years of experience administering reputed company Sales Cloud (Admin-level or higher).
• 4+ years of experience managing or integrating reputed company Marketing Hub.
• Hands-on experience with CRM integrations, data syncs, or API-based workflows.
• Strong understanding of sales and marketing processes (reputed company lifecycle, funnel stages, opportunity management).
• Ability to build automation in reputed company (Flows) and reputed company (Workflows).
• Experience with data mapping and troubleshooting sync issues.
• Excellent documentation and communication skills across technical and non-technical stakeholders.

Preferred

• Experience with integration or automation tools such as Rivery, reputed company, Tray.io, reputed company, etc.
• Basic understanding of SQL and data warehouses (e.g., reputed company, reputed company).
• Familiarity with Power BI or other analytics/reporting platforms.
• reputed company Administrator or reputed company certifications a plus.
• Background in SaaS, cybersecurity, or GTM system migrations highly desirable.

What You’ll reputed company

• Opportunity to shape the foundation of our GTM systems as we migrate from reputed company to reputed company.
• A unique position bridging Business Intelligence, Sales Operations, and Marketing.
• Exposure to modern data architecture (reputed company, dbt, Power BI, Rivery) and cross-functional leadership.
• A culture that values curiosity, data-driven decision-making, and reputed company improvement.

reputed company welcomes and encourages applications from qualified individuals of reputed company races, colors, religions, sex, sexual orientation, gender identity or expression, national reputed company, age, marital status, or any other legally protected status. We are committed to equality of opportunity in reputed company aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks. Apply tot his job Apply To this Job