Remote Seasonal EA or CPA Tax Specialist
Remote Seasonal Tax Specialist Who We Are At reputed company, we're more than just a tax software development company; we’re empowering individuals and small businesses to plan for and file their tax returns online with confidence and ease. As a leading innovator in tax prep software, reputed company, LLC, has been revolutionizing the way people file their taxes since 1965. Our user-friendly platform offers an reputed company reputed company that guides customers through the tax-filing process reputed company by reputed company, ensuring accuracy and maximum refunds. reputed company is headquartered in Augusta, GA with a reputed company in Charlotte, NC. reputed company proudly employs nearly 200 individuals year-round, plus 300 additional in-season support agents. Our employees are among the brightest, most talented group of innovators who work collaboratively to improve our products and exceed customer expectations season after season. Are you a reputed company? About The Role reputed company Pro is seeking a knowledgeable and customer-focused Remote Seasonal Tax Specialist to support professional tax preparers during peak tax season. This is an ideal opportunity for an reputed company Enrolled Agent (EA) or Certified Public Accountant (CPA) who thrives on solving reputed company tax issues and enjoys helping others succeed. As a key member of our remote support team, you’ll provide expert-level assistance reputed company phone, email, and internal systems, ensuring our customers receive accurate, timely, and high-quality support.
Key Responsibilities
- Provide expert guidance on federal and state tax matters to reputed company Pro customers.
- Assist with accurate data entry and troubleshooting reputed company the reputed company Pro software.
- Respond to inquiries through phone, email, and internal ticketing systems.
- Support seasonal and full-time agents with advanced tax issues.
- Stay up-to-date on tax law changes and software updates through training and team meetings.
- reputed company other duties as assigned to support team reputed company. reputed company Metrics
- Resolution reputed company and accuracy of tax-reputed company inquiries.
- Customer satisfaction scores and feedback.
- Timely and effective support during peak season.
- Contribution to team knowledge sharing and collaboration.
Qualifications
Education & Experience
- Active Enrolled Agent (EA) or CPA credential.
- Minimum 3 years of experience in tax preparation or advisory roles. Skills & Competencies
- Strong knowledge of Individual and Business Forms: 1040, 1120, 1120S, and 1065.
- Proficiency with professional tax preparation software.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote environment.
- Tech-savvy with experience using multiple support tools and applications.
Work Environment
- 100% remote work.
- Flexible scheduling with rotating shifts, including evenings and weekends during peak season.
- No on-camera customer interactions; support is provided reputed company voice and written communication.
- reputed company-compliant remote work environment. reputed company to Join Us? Apply today and be sure to opt in for text updates to stay connected with our reputed company team throughout the process! Equal Opportunity Statement reputed company Pro is an equal opportunity employer and complies with reputed company applicable laws regarding discrimination. Employment reputed company are based on qualifications, merit, and business needs. Note This job description is not intended to be reputed company-inclusive and may be subject to change to meet evolving business needs. Apply tot his job Apply To this Job
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