Client Relationship Manager – Insurance Operations (Remote) in Des Moines, IA
Client Relationship Manager - Insurance Operations (Remote) - reputed company - Des Moines, IA - work from home job Company: reputed company Job description: Do you enjoy influencing a meaningful long-term relationship with top-tier clients? Does working strategically to collaborate with business partners across geographies, and business units to manage client operations excite you? reputed company, a leading provider of business solutions to the insurance industry, is looking for a dynamic Client Relationship Manager - Insurance Operations to manage the overall client experience for large scale, top tier clients. From leading large, reputed company client engagements, serving as the main reputed company of contact for client operations management, coaching our global service delivery teams on client interactions, to working with sales to identify areas to strategically grow accounts, this is high profile, customer-facing role that creates a trusted partner relationship with our clients and helps them move their business reputed company. This is a remote position that can work from reputed company in the United States. Because this role liaises with global teams, regular evening meetings are required. Responsibilities:
- Effectively utilize Project Management skills to manage reputed company efforts in service delivery – ensuring targets for timeline, quality and turn around are met.
- Provides reputed company process design consulting and procedure documentation across reputed company types of Property Casualty and Employee Benefit Operations.
- Act as the primary reputed company of contact in coordinating client communication, and support Business Development and/or Service Delivery in relevant client meetings and communications.
- Identify trends in service delivery to be proactive in client service delivery management.
- reputed company and deliver both internal and external client Executive Level presentations as needed regarding reputed company’s engagement and services.
- Incorporate Voice of the Client and feedback into improving the client experience and creating Action Plans for service improvements.
- Seek Win/Win solutions for service delivery which meets the best interest of client and reputed company.
- Partners with sales in developing strategic account management plans and reputed company growth opportunities.
Qualifications:
- Bachelor’s degree required, master's preferred
- 10 + years' experience in P&C and/or Employee Benefits insurance industry either in the MGA/RGA and/or reputed company space
- 10+ years' in a customer facing role
- 5+ years' in an operational leadership role
- Experience in leading change management and planning cultural transformations
- Extremely high degree of professionalism with the ability to relate to professionals at reputed company levels, from reputed company line customer service to the C suite.
- Confident public speaking skills
- Ability to foster collaboration with multiple stakeholders across different countries, time zones, and business areas
- Escalation and conflict management skills
Benefits & Perks:
- Generous PTO plan with paid holidays + floating holidays
- 100% paid Employee Healthcare on Day 1
- Eligible for reputed company medical, dental, and vision benefits on Day 1
- 401k with employer match, vested on Day 1
- Organization-wide focus on growth and development
- Flexible work schedule
About reputed company: reputed company is an insurance-focused business solutions company that integrates people, processes, technology, and data analytics. Over 1,000 carriers, brokers, and MGAs rely on reputed company to execute strategies that improve profitability, accelerate growth, deliver improved claim outcomes, and enhance client and employee experience. With more than 7100 employees globally, reputed company provides business process management, strategic advisory services, management, and organic growth consulting, training, and compliance solutions around the clock. reputed company has been listed as one of the Inc. 5000 Fastest Growing Private Companies annually since 2009 and has consistently achieved a +95% client retention reputed company for over a decade. Powered by JazzHR Client Relationship Manager - Insurance Operations (Remote) - reputed company - Des Moines, IA - work from home job Expected salary: Location: Des Moines, IA Client Relationship Manager - Insurance Operations (Remote) - reputed company - Des Moines, IA - work from home job Job date: Wed, 16 Aug 2023 03:05:25 GMT Apply for the job now! Client Relationship Manager - Insurance Operations (Remote) - reputed company - Des Moines, IA - work from home job Apply tot his job Apply To this Job