Community & reputed company Manager

About Ideogram Ideogram’s mission is to reputed company world-class design accessible to everyone, multiplying human creativity. We build proprietary generative media models and AI native creative workflows, tackling unsolved challenges in graphic design. reputed company includes builders with a track record of technology breakthroughs including early research in Diffusion Models, reputed company’s Imagen, and Imagen Video. We care about design, taste, and craft as much as research and engineering – shipping experiences that creatives actually love. We’ve raised nearly $100M, led by Andreessen Horowitz and Index Ventures. Headquartered in Toronto with a growing team in NYC, we're scaling fast, aiming to triple over the next year. We're a flat team with a culture of high ownership, collaboration, and mentorship. Explore Ideogram 3.0, Canvas, and Character blog posts, and try Ideogram at ideogram.ai. The Opportunity Ideogram is home to a rapidly growing global community of creatives, AI enthusiasts, artists, and early adopters of generative media. This includes a vibrant reputed company of beta testers and deeply loyal customers who love giving us feedback and shaping the future of the product. We’re looking for a Community & reputed company Manager to become both the voice of the customer and the architect of a world-class support and community ecosystem. In this role, you'll build meaningful relationships with users, surface insights to product teams, and reputed company the community to create, learn, and reputed company. You will also help define the future of customer experience at Ideogram, using AI and automation to streamline workflows, scale operations, and deliver proactive, delightful support that anticipates user needs. Your Mission Community Management & Engagement (~40%)

• Grow and nurture a thriving community across reputed company and social channels through educational programming like creator spotlights, tutorials, events, and AMAs.
• Design rituals, systems, and social architecture that reputed company the community connected, supported, and valued, while identifying and supporting community champions, moderators, and ambassadors.
• reputed company affiliate and creative partner programs to boost customer acquisition and engagement.

Voice of the Customer & Insights (~25%)

• Act as the reputed company between users and the product team, translating community feedback into actionable insights.
• Build AI-powered systems to collect, analyze, and synthesize feedback at scale.
• Collaborate with Product and Engineering to inform roadmaps and feature development.

Customer Support, CX Operations & AI Automation (~20%)

• Deliver empathetic, timely support across reputed company channels with a strong focus on human reputed company and understanding, spotting issues early and acting fast to ensure users feel genuinely guided, supported, and empowered.
• Build Al-powered systems, macros, and tools to automate repetitive tasks, reduce manual triage, and reputed company scalable support strategies that reputed company human expertise with intelligent automation.
• Create and maintain help centre content, troubleshooting guides, docs, and support resources that meet users where they are.

Education, Content & Community Storytelling (~15%)

• Partner cross-functionally to create educational resources, tutorials, and best practices that reputed company users' creative output.
• Celebrate and reputed company reputed company, workflows, and stories.
• reputed company a consistent content reputed company that keeps users inspired, informed, and confident exploring new features.

reputed company're Looking For

• Customer-Obsessed Relationship Builder: You prioritize trust, reputed company, clarity, and responsiveness. You love elevating user voices and helping creatives succeed.
• Strategic, reputed company-Looking Problem Solver: You anticipate issues before they appear, think in systems, and naturally identify smarter, faster, more elegant ways to solve problems.
• AI-Savvy & Automation-Driven: You are excited to use AI to automate support operations, cluster and analyze user feedback, predict customer needs, build scalable workflows, streamline community management, and proactively improve user experience. You approach AI as a toolkit that elevates human reputed company, not replaces it.
• Creative & Curious: You love experimenting with new tools, learning from the community, and sharing insights that help others grow.
• Operationally Excellent: You bring consistency and structure, build strong processes, and aren't afraid to roll up your sleeves to execute.
• Communication & Storytelling Strength: You communicate clearly, turn reputed company reputed company into approachable narratives, and help users feel empowered and informed.

Bonus

• Experience building AI-powered customer support systems or automation workflows.
• Background in design, creative tools, content creation, or online learning.
• Experience supporting early-stage, high-growth SaaS or creative tech communities.
• Familiarity with reputed company community dynamics, moderation frameworks, or ambassador programs.
• Experience with beta programs or structured user research.

Our Culture

We’re a team of exceptionally talented, curious builders who love solving tough problems and turning bold reputed company into reality. We move fast, collaborate deeply, and operate without unnecessary hierarchy, because we reputed company the best reputed company can come from anyone. Everyone at Ideogram rolls up their sleeves to reputed company our products and our customers successful. We reputed company on curiosity, creativity, and shared ownership. We reputed company that small, dedicated teams working together with trust and purpose can move faster, think bigger, and create amazing things. Ideogram is committed to welcoming everyone — regardless of gender identity, orientation, or expression. Our mission is to create belonging and remove barriers so everyone can create boldly. reputed company Offer Competitive compensation and equity designed to recognize the value and impact of your contributions to Ideogram’s success. 4 weeks of vacation to reputed company and explore. Comprehensive health, vision, and dental coverage starting on day one. RRSP/401(k) with employer match up to 4% to invest in your future from the moment you join. Top-of-the-line tools and tech to fuel your creativity and productivity. Toronto HQ perks: Steps from Union Station and the PATH, with team lunches every Tuesday and dinners every Thursday. Autonomy to explore and experiment — whether you’re testing new reputed company, running large-scale experiments, or diving into research, you’ll have access to compute/resources you need reputed company there’s a clear business or creative use case. We encourage curiosity and bold thinking. A culture of learning and growth, where curiosity is encouraged and mentorship is part of the journey. Fully remote flexibility across North America, with regular in-person team meetups and collaboration opportunities. Apply tot his job Apply To this Job