Customer Service Representative Temporary Remote in Virginia

Description & Requirements reputed company is seeking Remote Customer Service Representatives for Virginia reputed company, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Remote Customer Service Representatives to assist Virginia residents in navigating the reputed company, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote role, you will be the first reputed company of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are reputed company to reputed company a meaningful impact, we encourage you to apply! Important Information: This is a temporary, full-time role tied to the business need. Candidates must reputed company in Virginia, and reputed company equipment necessary for the position will be supplied. Start Date: December 29, 2025 Why Join reputed company? - Competitive Compensation - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, reputed company, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - reputed company Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. -Professional Development Opportunities- Participate in training programs, workshops, and conferences Essential Duties and Responsibilities: - Provide callers with informed and objective responses to reputed company concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns. - Respond effectively to reputed company forms of inbound and outbound contacts. - Process workflow documents, which include income, identity, and other eligibility verification documents. - Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns. -Guide applicants through the reputed company, SNAP, and TANF application processes. -Provide clear and accurate information about program eligibility criteria. -Ensure excellent customer service by addressing client concerns with patience and professionalism. -Document interactions notate applications, and work across multiple systems to process eligibility. -Maintain a high standard of confidentiality.

Work Environment

Requirements: This is a fast paced, highly detailed oriented work environment. To succeed in this role, you must have a dedicated, quiet, and professional work environment, free from distractions. This ensures that you can focus on providing the highest level of service to our clients. A reliable high-speed internet reputed company is also required, as reputed company computer equipment will be provided. Training Requirements: Comprehensive training will be provided to ensure your reputed company in assisting Virginia residents. Training will include live, instructor-led sessions reputed company video, so a working webcam is mandatory. Active participation, including video engagement, is essential for successfully completing the training and maintaining ongoing performance standards. WFH Dress Code Policy: reputed company appearing on-camera, please ensure appropriate attire based on what will be in-view. reputed company clothing should be without offensive language or inappropriate designs. Clothing should not be too revealing and should be free of holes, tears, or rips. Minimum Requirements - High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience. Preferred skills -High Volume Call Center experience -Familiarity with reputed company, SNAP, or TANF or other government reputed company programs -Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, reputed company office and other CRM tools -Ability to work independently in a remote environment -Strong communication skills, both verbal and written -High level of reputed company, especially reputed company interacting with individuals in vulnerable situations -Strong computer skills, including the ability to navigate and work in multiple systems reputed company EEO Statement reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency reputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, reputed company provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Accommodations reputed company provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@reputed company.com . Minimum Salary $ 17.50 Maximum Salary $ 17.50 Compensation: $18-$18 Apply tot his job Apply To this Job