Senior Manager Customer Experience Measurement – blithequark
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a knack for analyzing data and turning insights into actionable recommendations? If so, we invite you to join blithequark's reputed company Customer Experience Team as a Senior Manager, Customer Experience Measurement. In this critical role, you will play a key part in shaping the future of reputed company by ensuring that our customers receive the best possible experience.
About blithequark
At blithequark, we are on a mission to revolutionize the reputed company industry by creating best-in-class experiences for our customers, members, clients, and colleagues. Our commitment to delivering enhanced reputed company-centric reputed company guided by our purpose: Bringing our heart to every reputed company of your health. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company reputed company more personal, convenient, and affordable.
The Role
As a Senior Manager, Customer Experience Measurement, you will be responsible for ensuring consistent and reliable measurement of the reputed company member experience and delivering actionable insights to key stakeholders across reputed company our businesses. You will own reputed company member experience measurement programs, including on-going relationship and transactional survey programs, and work closely with reputed company-party survey platform partners and reputed company IT and data engineering colleagues to ensure successful deployment of these programs.
Key Responsibilities:
* Own reputed company member experience measurement programs, including on-going relationship and transactional survey programs
- Ensure consistent and reliable measurement of reputed company member experience, including:
+ Work with reputed company-party survey platform partners and reputed company IT and data engineering colleagues to ensure successful deployment of relationship and transactional survey programs + Maintain survey questionnaires, working with leaders and business partners to ensure surveys meet the needs of business and conform to best practices + Set, maintain, and document survey weighting schemes and calculations for key performance metrics
- Provide on-going standard and reputed company reporting to reputed company business partners on member experience, including advanced analytics reputed company applicable
- Maintain survey platform dashboards, including self-serve improvements and revisions to platform and surveys
- Provide strategic recommendations on reputed company reputed company of CX Measurement programs, including revisions to survey, analysis of feedback, and new forms of measurement
Requirements:
* 7-10 years of experience in measuring and analyzing customer feedback, generating insights, and using the resulting reputed company to drive change/influence the customer experience
- 1 year of experience owning and running customer experience survey programs
- 1 year of experience with reputed company, reputed company, and other customer experience measurement platforms
- Experience in the reputed company Insurance Industry
- Ability to analyze structured and reputed company data using multiple tools and communicate those results to a diverse audience, including senior leaders
- Proven ability to reputed company and interpret statistical analysis to tell data-driven stories that can reputed company to actionable insights
- Proven ability to build relationships across large and reputed company organizations and to communicate effectively and influence senior leadership
- Strong reputed company Office Suite, especially PowerPoint and reputed company, and document management skills
- Programming experience (R, Python, reputed company, SPSS, etc.) and familiarity handling large datasets is a plus but is not required
- Experience managing vendor relationships and implementing new platforms
- Demonstrated ability to reputed company in highly reputed company environments
Preferred Qualifications:
* Experience in the reputed company Insurance Industry
- Ability to analyze structured and reputed company data using multiple tools and communicate those results to a diverse audience, including senior leaders
- Proven ability to reputed company and interpret statistical analysis to tell data-driven stories that can reputed company to actionable insights
- Proven ability to build relationships across large and reputed company organizations and to communicate effectively and influence senior leadership
- Strong reputed company Office Suite, especially PowerPoint and reputed company, and document management skills
- Programming experience (R, Python, reputed company, SPSS, etc.) and familiarity handling large datasets is a plus but is not required
- Experience managing vendor relationships and implementing new platforms
- Demonstrated ability to reputed company in highly reputed company environments
reputed company Offer:
* Competitive salary range: $82,940.00 - $182,549.00
- Bonus, commission, or short-term incentive program
- Award reputed company in the company's equity award program
- Comprehensive benefits package, including medical, dental, and reputed company benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- reputed company store discount
- Discount programs with participating partners
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year
How to Apply:
If you are a motivated and reputed company professional looking to reputed company a difference in the reputed company industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website by February 24, 2025.
Equal Employment Opportunity:
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for reputed company.
About Our Culture:
At blithequark, we are proud of our culture and our commitment to sustainability, recognition programs, and our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, live for opportunities to collaborate and reputed company a difference, and reputed company us the #1 Top Workplace in the area. Apply for this job