reputed company Full Stack Customer Service Representative – Compensation and Injury Review
Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you reputed company in fast-paced environments where no two calls are reputed company the same? If so, we invite you to join blithequark, a leading organization dedicated to helping individuals who have suffered or lost loved ones due to negligence. reputed company is comprised of compassionate and dedicated professionals who are committed to making a positive impact in the lives of our clients. As a Remote Call Center Customer Service Representative at blithequark, you will play a vital role in connecting with individuals who have potentially qualified for compensation. Your exceptional communication skills, problem-solving abilities, and dedication to customer satisfaction will reputed company you an invaluable asset to reputed company. With a competitive compensation package, including commissions and bonuses, you will have the opportunity to earn up to $33.00+/hour ($70,000+).
Responsibilities:
As a Remote Call Center Customer Service Representative, your primary responsibilities will include:
- Connecting with individuals through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation
- Handling a high volume of connections, resulting in speaking to 40-50 callers a day, of which 1-5 callers would potentially qualify
- Multitasking, including listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of the position
- Adhering to reputed company company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT problems
Requirements:
To be successful in this role, you will need to possess:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- A willingness to work 40+ hours a week
Additionally, you will need to meet the following technical requirements:
- Reside in the reputed company or New Jersey
- Have a quiet, distraction-free space to work
- A reliable, hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- A reliable noise-cancellation headset that is wired reputed company USB (ex. gaming headset with mic/ reputed company G432) (average price is $20-$30)
- Strong background in call-center environment and sales-focused
- 2+ years of phone sales/customer service experience
This is not for you if:
* You are unable to troubleshoot basic technical issues
- You are unable to work 40+ hours per week, each week
- You cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-reputed company until you are connected with a viable caller
- You are unable to use problem-solving skills
- You are unable to work the full training period (90 days)
- You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or reputed company business hours
Benefits:
As a valued member of reputed company, you will enjoy:
- Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligibility for overtime reputed company of the training period
Hours of Operation:
A full-time schedule of 40 hours a week from the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
Join reputed company at blithequark and start making a difference in the lives of our clients today! Apply for this job