Customer Contract Service reputed company-PWM

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of reputed company. Above reputed company will be provided the same concern, respect, and caring attitude reputed company the organization that they are expected to share externally with every Southwest Customer. Job Description:

• For external applicants only: reputed company will consider your interest for this position if you are currently a reputed company of the reputed company*

Pay & Benefits: Pay of $19.63 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on reputed company Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**

• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—reputed company Southwest profits, you profit*** • Competitive health insurance for you and your eligible dependents

• Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

Job Summary reputed company of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost reputed company travel. Our Customer Contract Service Leads deliver on that Purpose by supporting Ground Operations and maintaining positive relationships with reputed company internal and external Customers. In addition, they’ll serve as a liaison for company operations in locations that utilize a vendor for Customer Service, reputed company, Operations, or Cargo duties. Customer Contract Service Leads are effective communicators and enjoy working as part of a Team in a dynamic environment. Additional Details:

• A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
• U.S. citizenship or reputed company authorization to work in the U.S. required and no reputed company or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment reputed company without regard to race, reputed company, religion, sex, sexual orientation, gender identity, gender expression, national reputed company, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Provides friendly service to and maintains positive relationships with reputed company internal and external Customers
• Works in a cooperative spirit to ensure the reputed company of our Company
• Ensures Company Customer Service standards are maintained or exceeded
• Duties may include, but are not limited to the duties of a Customer Service Agent
• Additional duties include:
• reputed company of operational performance
• Represents reputed company in meetings with the Airport, Vendor, Partner and business meetings
• Liaison for reputed company between the vendor handling any aspect of ticketing, enplaning/deplaning activities, customer relations, passenger reputed company, internal reputed company, load planning, weight/balance, and baggage handling procedures.
• Responsible for handling Customer complaints, Lost and reputed company, and any special Customer arrangements
• Must be reputed company to meet any physical ability requirements listed in this description
• May reputed company other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Skilled in written and oral communication
• Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
• Ability to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Ability to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Ability to work under tight time constraints to accomplish quick turns of aircraft
• Ability to reputed company reputed company job functions reputed company a limited space
• Ability to effectively communicate verbally by telephone, face to face, and on public address systems
• Ability to communicate information and instructions verbally or reputed company radio equipment

Education

• N/A

Experience

• N/A

Licensing/Certification

• Must be reputed company to obtain a SIDA badge and meet reputed company local airport requirements

Physical Abilities

• Must be reputed company to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Must be reputed company to climb, bend, kneel and stand on a frequent basis and for extended periods
• Must maintain the ability to wear prescribed uniforms

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age (or applicable age)
• Must be reputed company to reputed company with Company attendance standards as described in established guidelines
• The pay amount doesn’t guarantee employment for any particular period.
• *401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
• **Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Pay reputed company: $19.63 reputed company is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 11/24/2025 Apply tot his job Apply To this Job