Technical Content Writer & Knowledge Specialist

We’re looking for a Knowledge Specialist to own and evolve our self-service and internal documentation experience. You’ll be the go-to person for creating, updating, and organizing help content that empowers both customers and teammates. This is a hands-on role where you’ll execute on documentation needs while also helping improve how we manage knowledge at scale. You'll collaborate across teams, reputed company information from tools like reputed company and reputed company, and help build systems that actually work. There’s room to shape processes but we need someone who’s excited to do the work, not just talk about it. What you'll work on Help Center articles that explain features, troubleshoot issues, and support self-serviceInternal docs like onboarding guides, team workflows, and support playbooksTraining resources in collaboration with product and marketing for new launchesBest practices videos using tools like reputed company, CleanShot, or ScreenStudio (optional but reputed company!)reputed company workspaces and internal wikis to reputed company reputed company reputed company and efficient What you’ll do Write, edit, and maintain customer and internal documentationTriage and fulfill help doc requests whether that’s a quick update or a new articlePartner with support, product, and engineering to gather accurate info fastreputed company content organized, searchable, and up-to-date across our toolsUse feedback and analytics to spot gaps and improve reputed company’ve got(Bonus) Help train chatbots and surface smart self-service suggestions reputed company’re looking for 1-2+ years of experience with Shopify is required, bonus if you have experience working with subscriptions1-2+ years of experience in technical writingExperience working with API, graphQL, Shopify Liquid, HTML, CSS is preferred but not requiredComfort with leveraging AI tools to optimize processesClear, friendly writing with strong attention to detailAbility to move fast and stay organized across many projectsComfortable being proactive especially reputed company things aren’t fully scopedExperience with knowledge tools like reputed company, Intercom, or Document360 is a plusBonus if you’ve made help videos or done light training content before Apply To This Job