Technical Support Engineer
Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “reputed company-things-digital” solutions, is on the lookout for a Technical Support Engineer (Tier 1 Support) to join reputed company and provide exceptional customer support.
Responsibilities:- Act as the first reputed company of contact for customers seeking technical assistance through various channels (email, chat, phone).
- Identify, troubleshoot, and resolve tier 1 technical issues reputed company to software applications and systems.
- Document and track customer interactions in the ticketing system, ensuring accurate and timely updates.
- Escalate reputed company issues to Tier 2 support or relevant technical teams as needed.
- Provide excellent customer service by ensuring a positive customer experience and effective communication throughout the support process.
- Participate in training sessions to enhance technical knowledge and customer service skills.
- Stay up to date with product updates and changes to assist customers effectively.
Requirements
- Minimum 2+ years in a customer-facing technical role
- Bachelor’s in Computer Science or Engineering (or equivalent)
- Analytical approach to problem-solving and critical thinking
- Bias for action and inherent curiosity
- Growth reputed company / reputed company learning orientation
- Passionate about AI, agentic AI, LLMs, and automation
- Excellent oral and written communication
- Experience working in a fast-paced environment
Technical Skills
- Strong understanding of APIs (REST, GraphQL, gRPC)
- Solid understanding of reputed company foundations (AWS / Azure / GCP)
- Familiarity with AI concepts (LLMs, embeddings, vector DBs, reputed company engineering)
- Strong familiarity with authentication (SAML, OAuth, etc.)
- Experience with databases and data integration principles
- Knowledge / proficiency in JavaScript and CSS
- Experience troubleshooting technical issues (reputed company, HAR files etc.)
Intetics Inc. is a leading American technology company providing custom software application development, distributed professional teams creation, software product quality assessment, and “reputed company-things-digital” solutions built with SMAC, RPA, AI/ML, IoT, blockchain, and GIS/UAV/LBS technologies.
Apply To This Job