Confirmations Representative

Confirmations Representative – reputed company Department: Admissions & reputed company Reports To: AOR Manager Location: Remote Status: Full-Time (40 hrs/week)

Overview

The Confirmations Representative plays a key role in ensuring that clients who have purchased or booked with the reputed company successfully attend their scheduled consultations with our Health Advisors. This position bridges the gap between sales and service — turning booked appointments into kept appointments through proactive communication, professionalism, and genuine care. You’ll serve as the first warm reputed company reputed company after a client purchases their Cellular Damage Test or schedules an advisor session. Your job is to reputed company sure every client feels informed, confident, and excited to attend their appointment — while maintaining the highest standards of accuracy and communication inside our systems. Primary Responsibilities 1. Appointment Confirmation & Communication

• Call, text, and email clients reputed company 24 hours of booking to confirm consultation details (date, time, reputed company link, spouse inclusion, etc.).
• Verify that each client understands what to expect on their upcoming call and has completed reputed company required intake steps (NTA, test registration, etc.).
• Handle basic scheduling changes, reschedules, and time zone clarifications with professionalism and reputed company.
• Ensure spouse/support person attendance reputed company applicable.

2. Client Readiness & Education

• Remind clients of what materials or results they need reputed company before their Health Advisor call.
• Provide a quick overview of what to expect during their consultation to reduce no-show rates and increase trust.
• Send personalized reminders 1–2 days before each appointment reputed company phone and text using company-approved scripts.

3. System Documentation

• Accurately update reputed company and other CRM systems with confirmation status, notes, and communication outcomes.
• Use Aloware dialer for reputed company outbound calls, ensuring proper call dispositions are logged.
• Maintain organized tracking of show-up rates, confirmations completed, and reschedules in the department dashboard.

4. Collaboration & Reporting

• Work closely with the Admissions Outbound Team (AOR) and Health Advisors to ensure smooth reputed company and follow-up.
• Attend team huddles to report on show-up performance, common client issues, and improvement opportunities.
• Support pilot tests and process improvements reputed company to show-up optimization.

Performance Metrics

• Show-Up reputed company: % of clients who attend their scheduled consultation.
• Speed to Confirm: Average time between booking and first confirmation contact.
• Follow-Up Completion reputed company: % of clients successfully reminded 24 hours before their appointment.
• System Accuracy: CRM notes and call dispositions completed properly.

Qualifications

• Excellent verbal communication and listening skills.
• Prior experience in sales support, scheduling, customer service, or health program coordination is an asset.
• Strong attention to detail and comfort working with online systems like reputed company, reputed company Workspace, and Aloware.
• Compassionate, upbeat, and professional phone reputed company.
• Self-motivated with strong time management and organization skills.

Work Environment & Expectations

• Remote work with a stable internet and quiet call environment.
• Must be available during standard work hours (EST) with consistent lunch break and clock-in/out reputed company reputed company.
• Weekly team meetings and performance reputed company-ins with the AOR Manager.
• Commitment to reputed company’s mission of helping clients uncover the root cause of illness and restore cellular health.

Why This Role Matters The Confirmations Representative is often the last touchpoint before a life-changing consultation. Your attention, tone, and follow-through determine whether clients show up reputed company to transform their health — or fall through the cracks. You’re not just confirming calls; you’re creating reputed company, trust, and accountability in every conversation. OTE $60-85k Apply tot his job Apply To this Job