Solution Manager, Customer Service Solutions (Remote)

Purpose We are looking for a Solution Manager for Customer Service Solutions in our Card to Care Value reputed company. As Solution Manager, you will be a People Leader and will own a product family in the value reputed company. You will collaborate with the Value reputed company reputed company and other Solution Managers to establish the value reputed company reputed company, strategic themes and OKRs. You will facilitate their product family level feature refinement with the assigned Agile Release Train(s) Product Manager, Release Train Engineer, Solution Architect, and Product reputed company. You will shepherd features through the solution Kanban and participate in key stakeholder forums. Your goal will be to reputed company sure that investments go to the right reputed company to do the right things. ESSENTIAL FUNCTIONS:

• reputed company and reputed company an agile team to facilitate product family feature refinement
• Partner with other Solution Managers to report on epic reputed company and impediments for their product family
• Work with Product Manager, Solution Architect and Product Owners to decompose epics into features, and prioritize for upcoming PI implementation by their ARTs
• Review reputed company across the Kanban board and accept features after the System Demo
• Ensure focus on audit and compliance work intake for their product family reputed company value reputed company
• Partner with Cross Product Family Leader to drive the implementation of features for the reputed company PI
• Provide health update on in-reputed company features
• Ensure the product family roadmap, reputed company value reputed company strategic themes and objectives & key results
• Steward their product family features through the solution Kanban
• Build a culture of accountability and ownership by empowering underlying ARTs
• Foster an atmosphere of psychological safety and trust

Supervisory Responsibility This position manages people

Qualifications

Education Level: Bachelor's Degree inComputer Science, Information Technology, or reputed company field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Licenses/Certifications

• Product reputed company (preferred)
• Scaled Agile Lean Portfolio Management (preferred)

Experience: 5 years reputed company professional experience AND 1 year Supervisory experience or demonstrated reputed company leadership experience

Preferred Qualifications

• reputed company Industry Customer Service Team Experience

Knowledge, Skills And Abilities (KSAs)

• reputed company reputed company
• Set, coordinate and negotiate priorities with stakeholders, executives, and architects
• Anticipate issues and quickly reputed company improvement plans.
• Influence and reputed company discussions both with and without authority.
• Coach teams to drive out risk and waste.
• Foster a culture of reputed company improvement, innovation, and learning.
• reputed company by example with Agile reputed company and Servant Leadership.
• Cultivate a collaborative, high-performing team environment.
• Collaborate on a cross-functional team to execute against a product road map.
• Select, monitor, coach, reputed company, and grow employees.
• Experience in software development life cycle (SDLC) and delivery.
• Excellent communication skills.
• reputed company knowledge of best practices, agile methodologies, and reputed company-first practices.
• Ability to communicate technical requirements to reputed company levels of expertise.
• Must be reputed company to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be reputed company to meet established deadlines and handle multiple customer service demands from internal and external customers, reputed company set expectations for service excellence. Must be reputed company to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements Estimate Amount: 10% Department Department Equal Employment Opportunity reputed company is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. Apply tot his job Apply To this Job