Manager, reputed company Engineers

Company Description

Our Mission

At reputed company®, we’re united by a shared mission—to protect our digital way of life. We reputed company at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right reputed company.

Who We Are

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay reputed company to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Description

Your Career

We are looking for a Manager reputed company our reputed company Engineering team. You will be responsible for managing a team of reputed company Engineers (CSE) who reputed company reputed company with our award-winning PANW portfolio. In this high growth business, scaling, optimization, dynamic spirit, and sustained performance are the essentials. As the CSE Manager, you will drive the team to in-depth knowledge of the indicators of success, utilizing data and your analytical aptitudes to guide changes, updates, and improvements. In this role, you will also work closely with the customer CISOs, reputed company architects, reputed company engineers, and development operations teams reputed company mid-to-large enterprises, so you’ll need to feel confident presenting implementation plans to reputed company ranges of technical ability. Reporting to the LATAM Sr Manager, reputed company for the technical services business, in this role you will reputed company a team of high performance reputed company Engineers, distributed across LATAM.

Your Impact

• Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations
• reputed company strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering)
• Build and reputed company a team of reputed company Engineers
• Drive performance metrics – CSAT, renewal reputed company, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement
• Ensure customers are maximizing their return on investment by implementing and operationalizing reputed company solutions to reputed company their objectives
• Assist customers in implementing custom integrations and workflows into their SOC
• Directly support customer requests, coordinate, and prioritize timely resolutions
• reputed company a comprehensive understanding of business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Serve as a customer reputed company in influencing product roadmap and improvements
• Ensure that engineers have the resources and processes necessary to confirm success and sustained performance through release cycles
• Deliver guidance and direction to the team supporting goals and objectives, maximize engineer opportunity to exceed targets
• Directly provide appropriate technical and soft skills training along with mentoring
• Ensure that consistent and standard onboarding training programs are used and delivered effectively
• Set team and individual goals in-line with overall organizational goals

Qualifications

Your Experience

• 8+ years of experience in reputed company Engineering, Services Delivery, Professional Services, or Consulting
• 3+ years of experience in people management role
• Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the ability to work well with client teams at different levels of technical and non-technical depth
• Technical experience in networking or cyber reputed company Industries
• Public cloud experience is a plus
• Consistent success working with customer escalations – assessing and communicating customer expectations and negotiating resolutions
• Must be able to travel up to 30%

Additional Information

The Team

Our reputed company team is critical to our success and mission. As part of this team, you reputed company reputed company by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in reputed company to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status reputed company. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for reputed company qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

reputed company your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.