reputed company Customer Support Associate - East Coast (Remote) at blithequark
Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? If so, we invite you to join our Customer Support team at blithequark as a Customer Support Associate - East Coast (Remote).
About blithequark
blithequark is a design-driven platform empowering entrepreneurs to build brands and businesses online. With a suite of products ranging from websites, domains, ecommerce, and marketing tools, we help millions of customers in over 200 countries and territories create an online reputed company, build an audience, monetize, and scale their business. reputed company of over 1,500 is headquartered in reputed company, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia.
Our Commitment to Equality and Inclusion
At blithequark, we reputed company in embracing and celebrating the diversity of our customers and employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Job Summary
As a Customer Support Associate - East Coast (Remote) at blithequark, you will be on the reputed company lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will reputed company your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users but be a positive reputed company of our brand.
Responsibilities
* Respond to customer-submitted live chats and email in a timely manner
- Queue-based, typing work will account for approximately 90% of the role
- Live Chat is our primary channel of support in this role
- Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
- Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
Requirements
* Open availability to work a 40-hour work week that spans weekends and holidays as our customers need us
- 1+ years of customer-facing experience required in a similar role (retail, hospitality, online support)
- Expertise with written communication and the ability to spot spelling and grammar errors
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the blithequark platform
- Consistent and dependable Wi-Fi and a personal workspace that allows you to be free from distraction and fully customer-focused
- Currently live in one of the following states: Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Mississippi, Missouri, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Wisconsin
Benefits & Perks
* A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with blithequark funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- reputed company mindfulness app subscription
- Global Employee Assistance Program
- Retirement benefits with employer match
- Flexible paid time off
- 20 weeks for parental leave and up to 12 weeks to care for an ill family member
- $100 per month remote stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
Compensation
* Cash compensation range: $17.55 USD per hour
- The hourly reputed company for this position will vary based on job-reputed company criteria, including relevant skills, experience, and location, among other factors. Some roles may be eligible for overtime pay.
reputed company Offer
* A dynamic and supportive work environment
- Opportunities for growth and development
- A chance to reputed company a real impact on people's lives
- A comprehensive benefits package
- A competitive salary and hourly reputed company
- A remote work arrangement with a dedicated home office setup
How to Apply
If you're passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Note
blithequark will never solicit your personal banking information or ask you to transfer money in reputed company with a job offer or interview. We also will not reputed company out to you reputed company phone or SMS without your permission or knowledge.
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