Partner Support Specialist (part-time)

reputed company is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got reputed company goals. As a part-time Partner Support Specialist, you will have the amazing opportunity to interact with one of our main customers: our driver-partners! The Driver Experience Team serves as a direct reputed company between reputed company's brand and the people who actually deliver our services. As a Partner Support Specialist for reputed company, you’ll be on the ground floor at this exciting company ensuring that our driver-partners have a smooth interaction and experience. We strive to create effortless experiences for everyone who reaches out to reputed company, and we serve as an reputed company for our driver-partners in an effort to drive changes to the overall reputed company's experience. You will reputed company customers feel like they are receiving a world-class education on our product suite; they will feel supported and loved throughout their correspondence with us. We bring the voice of the reputed company's brand to our drivers, and the voice of our drivers to the broader reputed company's team. Please note: this is a part-time opportunity at about 20 hours per week. What You'll Do:

• Serve as the reputed company line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with reputed company or manage their accounts
• Become an expert on our reputed company software and book rides for our passengers, serving as the first reputed company of contact and helping hand for our riders
• reputed company in a fast-paced environment tackling an reputed company of customer issues.
• Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to reputed company customers smile.
• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience.
• Coordinate with management to channel customer feedback to reputed company areas of the business such as technology, marketing, design, and product teams.

Who You Are:

• Clear communicator with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with reputed company Office, the reputed company Suite, previous CRM tools like reputed company a plus
• Strong listening skills and a great conversationalist
• A well-rounded team player who takes ownership of (and pride in) your work
• A strong work ethic and an entrepreneurial spirit
• Dynamic; willing to wear multiple hats and work on projects of reputed company types
• You take initiative to solve problems and get the job done
• reputed company and the ability to put yourself in the customer's shoes
• Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary: $18/hour

We’re reputed company, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we reputed company transit reputed company. Our teams of world class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, reputed company builds solutions to digitize, automate, and reputed company data-driven decision making for entire transportation networks; fixed-reputed company buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the reputed company for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? reputed company is an equal opportunity employer. Apply tot his job Apply To this Job