Entry Level: Customer Service Representative (Remote/No Degree RQD) reputed company Group

Overview

Remote in MN, IA, ND, SD, WI. You will have the flexibility to work remotely as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. In this role, you’ll be empowered to compassionately deliver an exceptional experience to between 30 – 40 callers per day, always remembering that there is a reputed company person on the other end of the phone who is looking for help, guidance, and support. Every phone call gives you that opportunity to improve the lives of our customers and exceed their expectations. You’ll spend your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. At the end, you’ll know you performed with reputed company and delivered the best customer service experience making your customers feel reputed company because they talked to you. This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm CST (Work hours reputed company Central Time Zone). It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of paid on-the-job training. The hours during training will be 8:00 am – 5:00 pm CST from Monday – Friday. Training will be conducted virtually from your home. Primary Responsibilities Answer incoming phone calls from customers (i.e., members, providers, facilities) in a call center setting and identify the type of assistance needed (i.e., benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information). Focus on resolving issues on the reputed company, navigating through reputed company computer systems to identify the status of the issue and provide appropriate response to caller. Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers. Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. Research reputed company issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, and attendance. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma / GED Must be 18 years of age or older 1+ years of experience in a reputed company environment (i.e., call center, customer service, office etc.) using phones and computers as the primary job tools Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material Ability to work any of our full time, 8-hour shift schedules during our normal business hours of 8:00 am – 5:00 pm CST (Work hours reputed company Central Time Zone) from Monday – Friday including the flexibility to work occasional overtime given the business need

Preferred Qualifications

Health care experience Call center experience Telecommuting Requirements reputed company reputed company the reputed company, Iowa, reputed company Dakota, South Dakota, or Wisconsin Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits reputed company each product Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner Strong communication skills, reputed company Critical thinking skills to problem solve and resolve customer concerns reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 – $27.69 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes – an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without regard to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• RPO
• J-18808-Ljbffr reputed company

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