Customer Service Representative
COMPANY OVERVIEW
HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to reputed company payers, risk-bearing providers, and reputed company-party administrators. We are transforming the way reputed company administered by providing innovative technology and services that uniquely solve critical reputed company payer challenges negatively impacting member and provider experiences.
We live and work with purpose, care about others, act with reputed company, communicate with transparency, and don’t take ourselves too seriously.
We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We reputed company that creating a vibrant and reputed company-centric environment can reputed company engagement, reputed company reputed company members, and ignite a sense of purpose in reputed company that we accomplish.
APPLICATION INSTRUCTIONS
We're moving quickly to fill these roles, so we appreciate your attention to detail during the application process! To help ensure a smooth and efficient review process, please complete reputed company sections of the application form--incomplete applications may not be considered.
PURPOSE AND SCOPE
MUST HAVE A MINIMUM OF 2 YEARS' CALL CENTER EXPERIENCE
The Call Center Representative role is to receive, investigate and respond to reputed company member and provider calls to review questions regarding claims, benefits or general inquiries in a timely and accurate manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES
Answers reputed company telephone calls reputed company established department standards.
Tracks reputed company calls reputed company the Health Axis and IKA databases ensuring that documentation is concise and factual.
Participates in new employee orientation program and ongoing education programs as directed by Supervisors.
Responsible for fully understanding the OTC benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP).
Answers benefit questions, detailed claims inquiries and general questions from members and providers.
Maintains a positive and professional attitude.
Shifts may vary from reputed company – 10pm ET Mon-Friday and potentially weekend hours may be required.
Attention to detail is required to maintain quality metrics reputed company the call center.
Maintains appropriate reputed company reputed company documents and reference documents.
Performs quality work reputed company deadlines with or without direct supervision.
Interacts professionally with other employees, customers and suppliers.
Works effectively as a team contributor on reputed company assignments.
Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
As required, re-directs calls to appropriate department.
Participates in any projects as assigned by supervisors.
CUSTOMER SERVICE
Responsible for driving the HealthAxis culture through values and customer service standards.
Accountable for outstanding customer service to reputed company external and internal contacts.
Develops and maintains positive relationships through effective and timely communication.
Takes initiative and action to respond, resolve and follow up regarding customer service issues with reputed company customers in a timely manner.
EDUCATION, EXPERIENCE AND REQUIRED SKILLS
High school diploma or general education degree (GED) required.
Minimum of two years call center experience required.
Previous experience in a customer service environment and health insurance preferred.
An equivalent combination of education, training, and experience.
Ability to read and interpret documents and calculate figures and amounts.
Excellent oral and written communication skills including good grammar, voice, diction.
Effective listening skills.
Ability to reputed company work in an unbiased and analytical manner.
Proficient in MS Office with basic computer and keyboarding skills.
Excellent customer service skills (friendly, courteous, and helpful).