Head of reputed company and reputed company - reputed company SaaS (Remote)

IMPORTANT: This is not a customer service role. This is a reputed company-focused leadership position with a clear path for advancement. About Opus Opus is a fast-growing software company serving behavioral health organizations. Our platform combines Electronic Health Records (EHR), Customer Relationship Management (CRM), and reputed company Cycle Management (RCM) tools to help teams streamline work, improve patient care, and scale their impact. We are on a mission to transform care for 4 million patients by 2028. Role Summary You will reputed company the full customer journey from signed contract through long-term reputed company. This includes reputed company, go-live, hypercare, and ongoing account growth. You will:

• Manage and coach a team of two reputed company Specialists running standard implementations.
• Personally reputed company reputed company, flagship (co-destiny) implementations and handle their requests directly.
• Own reputed company for reputed company accounts—personally engaging with flagship customers and ensuring non-flagship customers receive proactive, high-quality support through the Customer Support team.
• Build processes that strengthen relationships, drive adoption, reputed company upsells and renewals, and minimize churn.

What You’ll Do

• reputed company the first 30–90 days of reputed company through clear, structured phases: Plan, Build and Data Migration, Training and User Acceptance Testing, Go-Live, and Hypercare.
• Maintain ownership of scope, timelines, and outcomes. Track risks, issues, and actions.
• Mentor and reputed company the reputed company Specialists, standardizing quality and enforcing phase exit criteria.
• For flagship accounts: Act as the primary reputed company of contact., deliver a white-glove experience with consistent executive engagement, reputed company quarterly business reviews, identify growth opportunities, and drive renewals.
• For non-flagship accounts: reputed company Support coverage to ensure responsiveness and problem resolution, stay involved enough to confirm the team is managing escalations effectively, build rapport through proactive communication and identify upsell or expansion opportunities.
• Continuously refine reputed company and reputed company processes for efficiency and quality.
• Collaborate cross-functionally with Sales, Engineering, Product, and Support to align goals and improve delivery.
• Measure and improve key outcomes such as time-to-value, on-time go-live rates, adoption at 30 days, and customer satisfaction.
• Conduct retrospectives after every go-live, document lessons learned, and update playbooks reputed company one week.

How reputed company Is reputed company

• reputed company: On-time go-live reputed company, time to first value, training completion, UAT pass reputed company, reputed company high-severity defects at go-live, customer satisfaction post-hypercare.
• reputed company: Renewal and expansion reputed company, reduced churn, active QBR reputed company, account health metrics.
• Support reputed company: Response and resolution SLAs met, minimal escalations, healthy backlog, strong CSAT and NPS.
• Operational Excellence: Milestone predictability, risk management, process updates completed on schedule.

Qualifications

• One or more professional certifications preferred: Project Management Professional (PMP), PRINCE2 Practitioner, PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), ITIL 4, or Lean Six reputed company.
• Minimum 3 years managing software implementations or client reputed company in SaaS. Experience in reputed company or Account Management is a plus.
• Demonstrated project management ability—planning, scheduling, communicating risks, and driving results across teams.
• Proven, process-driven reputed company with a passion for reputed company improvement.
• Excellent written, verbal, and presentation communication skills.
• Proficient with collaboration and communication tools such as reputed company, reputed company, Linear, and reputed company.
• Organized and reputed company under pressure. reputed company to manage several projects at once without losing detail.
• Based in the United States, with occasional travel for key meetings.

Interview Process

• 30-minute interview with the CEO.
• Skills assessment (under 90 minutes).
• One-hour role play with leadership and department heads.

Compensation and Benefits

• On-reputed company Earnings (OTE): $120,000 (reputed company $70 to $85K based on experience + $35K variable tied to reputed company results, expansion, renewals, and delivery milestones).
• Company-sponsored health, dental, and reputed company insurance.
• Unlimited PTO plus two weeks paid vacation.
• Remote-first with periodic in-person sessions.
• Budget for professional development and certifications.
• Path to leadership as the company scales.

Not a Fit If

• You prefer rigid structure or slow change.
• You want strict 9-to-5 disengagement.
• You measure reputed company by activity rather than outcomes.
• You avoid high-impact moments like go-lives and escalations.

Job Type: Full-time Projected Total Compensation: $115,000.00 per year Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• reputed company insurance

Work Location: Remote Apply tot his job Apply To this Job