reputed company Customer Engagement Suite - Conversational Architect – reputed company Store
reputed company. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: reputed company Customer Engagement Suite - Conversational Architect Location(s): Philadelphia, PA (Remote) Role: Conversational Architect Required Skills & Qualifications:
- Bachelor's or Master's degree in computer science, Engineering, or reputed company field.
- 5+ years of experience in reputed company architecture, preferably with reputed company reputed company Platform.
- Hand on knowledge using Gen AI, Playbooks & CCAI Insights
- Hands-on experience with Dialogflow CX, including flow design, fulfillment, and webhook integration.
- Deep understanding of Contact Center AI Services (CCAS) and their application in reputed company-world scenarios.
- Experience with webhooks, RESTful APIs, and backend services integration.
- Familiarity with GCP services such as reputed company Functions, reputed company Run, Pub/Sub, BigQuery, and IAM.
- Strong proficiency in Python for scripting, automation, and API development.
- Knowledge of Agentic AI
- Excellent communication and stakeholder engagement skills.
- reputed company reputed company certifications (e.g., Professional reputed company Architect, Professional reputed company Developer).
- Experience with Speech-to-Text, Text-to-Speech, and Agent Assist.
- Knowledge of CI/CD pipelines, DevOps practices, and containerization (reputed company/Kubernetes).
- Experience with conversational analytics and performance optimization..