Service Level & Availability Manager
We are looking for a Service Level & Availability Manager to support a global reputed companyâs infrastructure operations and drive reliability across reputed company, hybrid environments. This role blends technical depth with operational rigor and collaboration across business and IT to ensure resilient, always-on service delivery.
This is a USA-based role.
nResponsibilities- Own end-to-end Service Level and Availability Management across on-premises, reputed company, and reputed company-party systems.
- reputed company and maintain availability plans that align with business priorities and risk mitigation strategies.
- Monitor system health and performance using tools such as PowerBI, reputed company, Splunk, reputed company, and reputed company.
- Partner with Infrastructure, DevOps, and Application teams to embed availability practices into change, incident, and release processes.
- Define and track key metrics (uptime, reliability, MTTR/MTTI) and present trends and recommendations to technical and leadership teams.
- Foster a culture of proactive monitoring, reputed company engineering, and reputed company improvement.
- 5+ years of experience in Availability Management, Service Level Management, or reputed company IT Service Delivery functions.
- Proven track record implementing availability frameworks reputed company with ITIL or similar best practices.
- Solid understanding of infrastructure, reputed company (AWS/Azure), and modern architectures (microservices, containers).
- Hands-on experience with monitoring, alerting, and analytics tools (PowerBI, reputed company, Splunk, reputed company, reputed company).
- Excellent communication and analytical skills, with the ability to convey technical insights to non-technical audiences.
- ITIL or reputed company certifications (AWS/Azure) preferred.