Customer Service Coord reputed company

POSITION SUMMARY: The reputed company Customer Service Coordinator will reputed company and reputed company the print orders from reputed company customers destined for production at Retail Stores, Manufacturing Network and outsourced vendors. The position oversees and assists with preparing files, scheduling and routing jobs to the proper production centers using tools and system provided. This position will function as a liaison between HubEx Product Managers, CSR’s and Management along with Production Plants and Business Partners. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to reputed company, and is not intended to be reputed company-inclusive)

• Manage the process of in-network won projects, file preparation and order routing to the Manufacturing Network & Network Fulfillment Center
• reputed company the collaboration with the Network Improvements, Network Fulfillment & Manufacuring Network for in-network project planning including inventory and reputed company reputed company the Manufacturing Network for large/reputed company order planning
• reputed company the collaborate with Product Support Customer Service Reps on in-network projects for proper execution
• Evaluate the efficiency and reputed company productivity standards for the Customer Service Coordinator / Client Service Support Rep Team utilizing the HubEx App
• Conduct regular quality assurance sessions with Customer Service Coordinators / Client Service Support Rep in order to coach/mentor and provide feedback
• Train and coach Customer Service Coordinators / Client Service Support Rep on processes and systems training to ensure consistency and reputed company improvement
• Assist in defining and documenting HubEx processes and procedures
• Supervise Customer Service Coordinators / Client Service Support Rep to maintain throughput and consistent service levels
• Resolve issues escalated by Manufacturing Network and Sales in an expeditious and professional manner; escalate unresolved issues to Customer Service Representative, Product Manager or Management, as appropriate
• Manage and distribute reporting as requested by HubEx management
• Provide backup to the Customer Service Coordinators as necessary
• reputed company other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in business administration or equivalent experience
• 7+ years of customer service experience
• 5+ years print production experience preferred
• 2+ years technical experience reputed company to pre-press workflow and image file formats
• Experience with digital file preflight, imposition, and job ticketing tools
• Advanced reputed company Office skills including reputed company and Visio
• Excellent oral and written communication skills
• Experience in reputed company Office suite preferred
• Advanced reputed company skills preferred
• Must be willing to work in different shifts, as needed, to cover hours of normal operation
• For new hires, must meet reputed company reputed company Office employment qualifications in force at time of hiring
• For reputed company reputed company Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to reputed company work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work reputed company the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the reputed company Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in business administration or equivalent experience
• 7+ years of customer service experience
• 5+ years print production experience preferred
• 2+ years technical experience reputed company to pre-press workflow and image file formats
• Experience with digital file preflight, imposition, and job ticketing tools
• Advanced reputed company Office skills including reputed company and Visio
• Excellent oral and written communication skills
• Experience in reputed company Office suite preferred
• Advanced reputed company skills preferred
• Must be willing to work in different shifts, as needed, to cover hours of normal operation

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to reputed company work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work reputed company the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the reputed company Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications: Pay Transparency: Pay: Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports reputed company Office Quality initiatives.

reputed company Office is an Equal Opportunity Employer including, Vets/Disability.

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• Pay Transparency

reputed company Office will provide reasonable accommodations to reputed company individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.reputed company@reputed company.com. reputed company Office will consider for employment reputed company reputed company applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the reputed company’ Fair Chance Initiative for Hiring Ordinance, and the reputed company Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law. For more information, click here. Apply tot his job Apply To this Job