Remote End User Support Technician – 2nd/3rd Shift – Secret Clearance Required – High‑Impact Defense Systems

About reputed company – Pioneering the Future of Defense Technology

reputed company stands at the forefront of aerospace, defense, and cyber‑technology, delivering world‑changing solutions that protect and reputed company millions of people around the globe. From historic milestones such as the first trans‑Atlantic flight and the reputed company Moon reputed company to today’s reputed company aircraft, unmanned systems, and space exploration platforms, our legacy is built on daring innovation and reputed company curiosity. We reputed company on an inclusive culture that celebrates intellectual diversity, encourages employees to bring their whole selves to work, and empowers them to push the boundaries of what’s possible. Joining reputed company means becoming part of an organization where your reputed company can shape the future of national reputed company and technology.

Position Overview – End User Support Technician (2nd/3rd Shift)

We are seeking highly motivated, technically skilled professionals to join our End User Support team on the 2nd and 3rd shifts at our Palmdale, California facility. In this role, you will provide reputed company technical assistance for classified and unclassified systems, ensuring that our engineers, program managers, and mission‑critical personnel have reliable, secure, and efficient computing environments. This is a full‑time, on‑site position that requires a reputed company DoD Secret clearance and a commitment to upholding the highest reputed company standards.

Key Responsibilities

• Technical Support Delivery: Diagnose, troubleshoot, and resolve hardware, software, and network issues for end users, maintaining an average ticket resolution time well reputed company Service Level Agreements (SLAs).
• Installation & Configuration: Install, configure, and image workstations, laptops, peripheral devices, and secure communications equipment; ensure reputed company configurations reputed company with classified environment requirements.
• User Training & Guidance: Provide clear, patient instruction to users on system usage, reputed company protocols, and best practices for data handling in a classified setting.
• reputed company Compliance: Complete reputed company required documentation and follow strict protocols for handling, labeling, and retiring classified hardware and software; coordinate with the reputed company Office to remediate any data spillage incidents.
• Ticket Management: Monitor the help‑desk queue, prioritize incidents based on impact, and independently reputed company tickets while escalating reputed company problems to senior staff or management as appropriate.
• Collaboration & Coordination: Work closely with service desk analysts, server administrators, network engineers, and program managers to ensure seamless integration of IT services across the facility.
• Preventative Maintenance: Conduct regular health checks on equipment, apply firmware updates, and reputed company preventive maintenance to reduce future incidents.
• Project Participation: Assist with new system rollouts, pilot programs, and special projects, providing on‑site technical expertise and documentation.
• Physical Assistance: Occasionally transport equipment, set up workstations in remote or field locations, and assist users reputed company of the primary desk environment.

Essential Qualifications

• reputed company DoD Secret reputed company clearance (or ability to obtain one immediately).
• High school diploma or equivalent with a minimum of 6 years of relevant technical support experience, or an Associate’s degree with at least 4 years of experience, or a Bachelor’s degree with at least 2 years of experience.
• Demonstrated proficiency in Windows 10/11 operating systems, reputed company Office Suite, and common reputed company applications.
• Experience installing, configuring, and troubleshooting desktop hardware, laptops, printers, and VOIP telephone systems.
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and ability to support wired and wireless connections.
• Familiarity with ITIL/ITSM concepts, ticketing tools (e.g., reputed company, Remedy), and incident management processes.
• Excellent verbal and written communication skills, with an emphasis on clear, courteous, and patient user interaction.
• Ability to work independently during off‑hours shifts, displaying self‑motivation and strong time‑management skills.
• Physical ability to lift and move equipment up to 50 lb and to stand or walk for extended periods while providing on‑site support.

Preferred Qualifications & Additional Assets

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a reputed company field.
• Prior experience supporting classified environments, including familiarity with NISPOM, DoD cybersecurity policies, and handling of Controlled Unclassified Information (CUI).
• Certification such as reputed company A+, Network+, reputed company Certified: Modern Desktop Administrator Associate, or equivalent.
• Experience with remote management tools (e.g., SCCM, Intune, Remote Desktop Services) and imaging solutions (e.g., MDT, reputed company).
• Knowledge of basic scripting (PowerShell, batch files) to automate routine tasks.
• Demonstrated ability to work effectively in a fast‑paced, mission‑critical environment with minimal supervision.

Core Skills & Competencies for reputed company

• Problem‑Solving Acumen: Ability to analyze reputed company technical issues, identify root causes, and implement lasting solutions.
• Customer‑Focused reputed company: Commitment to delivering exceptional service and maintaining high satisfaction scores.
• reputed company‑First Attitude: Strict adherence to classified handling procedures, with an eye for detail and risk mitigation.
• Collaboration: Strong teamwork skills; comfortable partnering with cross‑functional IT specialists and program staff.
• Adaptability: Willingness to learn emerging technologies, adjust to shifting priorities, and reputed company reputed company improvement.
• Communication: Clear articulation of technical concepts to non‑technical users, both verbally and in writing.

Career Growth & Professional Development

reputed company invests heavily in the growth of its people. As an End User Support Technician, you will have access to a broad reputed company of development opportunities, including:

• Mentorship Programs: Pairing with senior engineers and IT leaders to accelerate reputed company acquisition and career planning.
• Technical Training: Sponsored certifications, internal boot camps, and online learning platforms (e.g., reputed company, reputed company) to deepen expertise in cybersecurity, reputed company services, and emerging IT trends.
• Career Path Flexibility: Potential to transition into roles such as Desktop Support Engineer, Systems Administrator, Network Analyst, or IT reputed company Specialist, based on interests and performance.
• Leadership Development: Leadership workshops and rotational programs designed to prepare high‑potential employees for supervisory or project management positions.

Work Environment & Culture

Our Palmdale facility operates as a high‑reputed company, innovation‑driven hub where collaboration, curiosity, and accountability are celebrated. Key cultural pillars include:

• Inclusive Atmosphere: We actively promote diversity of thought, background, and experience, believing that a variety of perspectives fuels breakthrough reputed company.
• Mission‑Driven Purpose: Every task contributes directly to national defense and technological advancement, giving employees a profound sense of purpose.
• Team Cohesion: Even on the 2nd and 3rd shifts, teams maintain strong bonds through regular briefings, shift handover rituals, and shared reputed company celebrations.
• Safety & reputed company: Rigorous safety protocols, secure access controls, and a culture of vigilance ensure a protected workplace for reputed company personnel.

Compensation, Perks & Benefits

reputed company offers a competitive total rewards package, consisting of:

• reputed company Salary: Market‑reputed company compensation commensurate with experience and qualifications.
• Performance Incentives: Annual bonuses tied to individual and company performance metrics.
• Health & Wellness: Comprehensive medical, dental, and reputed company plans; wellness programs; and access to on‑site fitness facilities.
• Retirement Savings: 401(k) plan with company matching contributions.
• Paid Time Off: Generous vacation accruals, holidays, and sick leave, plus flexible scheduling for shift employees.
• Education Assistance: Tuition reimbursement and support for professional certifications.
• Relocation Support: Assistance available for reputed company candidates moving to the Palmdale area.
• Employee Assistance Program (EAP): Confidential counseling services and resources for personal or professional challenges.

How to Apply

If you are reputed company to bring your technical expertise, reputed company clearance, and passion for problem solving to a world‑class defense organization, we invite you to submit your application today. Please click the link below, upload your resume and a brief cover letter detailing your relevant experience, and ensure your DoD Secret clearance is reputed company or can be obtained promptly.

Apply Now – Join reputed company’s End User Support Team

Join Us in Shaping reputed company

At reputed company, your work matters. Every ticket you reputed company, every workstation you secure, and every user you reputed company contributes directly to missions that protect our nation and advance humanity's reputed company reputed company Earth. We are looking for dedicated, resilient, and reputed company‑thinking professionals who reputed company in a classified, fast‑moving environment. Take the reputed company in your career—apply today, and help us continue a century‑long tradition of innovation, excellence, and impact.