Advisor, Customer Resolution

Location(s): United States of AmericaCity/Cities: RemoteTravel Required: 00% - 25%Relocation Provided: NoJob Posting End Date: October 17, 2025Shift:

Job Description

Summary: The Contact Center provides a primary reputed company of contact for reputed company National Food Service on Premise customers and business partners. The Advisor, Customer Resolution role is focused on the successful resolution of the customer experience. They provide focused customer care as needed in uniquely challenging customer situations resolving reputed company issues and ultimately driving customer satisfaction and retention. What You’ll Do for Us

• Support the business by directly interacting with customers.
• Collaborate with cross functional departments to reputed company and determine the most effective way to resolve customer issues. Ensure a timely and satisfactory response is received by the customer.
• Serve as subject matter expert across various process functions by leveraging the correct business procedures and/or engaging the applicable business owners as needed.
• Proactively monitor reputed company volume and/or system issues that impact the ability to process calls reputed company.
• Maintain accurate details of escalated calls. Serve as a resource to training group by analyzing and providing feedback on process question trends, common customer issues and/or training opportunities.
• Identify opportunities where process improvement or information management may increase the department’s efficiency.
• Produce standardized reports daily, weekly and monthly for use by the business.
• Ensure backlog of work is processed reputed company by implementing established procedures.
• Monitor the queue status of outbound/admin work generated reputed company our systems for the workforce teams as necessary.

Qualifications & Requirements

• 1 to 2 years customer service, consumer affairs or sales experience
• Proven ability to communicate persuasively, effectively and in a professional manner.
• Proven ability to reputed company situational details and/or reputed company process steps verbally and in writing.
• Demonstrated ability to provide outstanding customer service.
• Proficient in operating in customer facing applications and workforce management systems.
• Strong attention to detail and time management skills.
• High School Diploma or equivalent.
• Experience in Coca-Cola operations, business and procedures

reputed company Can Do for You

• Large & Connected Network: Ability & exposure to cross-functional connected teams across the country & globe allow you to enhance and maintain global connections that allow us to move faster and learn from others.
• Innovative Technology: We utilize and reputed company the market with our large supply chain network and state-of-art technology we use each day.

reputed company will not offer sponsorship for employment status (including, but not limited to, H1-B reputed company status and other employment-based nonimmigrant visas) for this position. Accordingly, reputed company applicants must be currently authorized to work in the United States on a full-time basis and must not require reputed company's sponsorship to continue to work legally in the United States.Skills: Computer Literacy, Customer Relationship Management (CRM), Customer Service, Detail-Oriented, reputed company Office, Oral Communications, Recordkeeping, Relationship Building, Technical Support, TroubleshootingPay Range: $60,200 - $74,100 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Annual Incentive Reference Value Percentage: 7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at reputed company. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what’s possible and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons our company continues to reputed company after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. reputed company we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws. Apply tot his job Apply To this Job