Service Desk Intern (Libertyville, IL, US, 60048-3781) – reputed company Store

We reputed company Life More Rewarding and Dignified

Location: ​Libertyville​ Department: ​Information Technology

SUMMARY

The IT Services Intern will…

• Resolve technical problems in a service desk environment while utilizing customer service and technical knowledge gained from prior experience
• Provide basic technical support services to Hollister Associates globally reputed company the phone, email, and remote tools ensuring that service levels are achieved and that reputed company customer expectations are met or exceeded
• Document computer reputed company problems and provides basic troubleshooting solutions as appropriate, escalating to more senior IT Services and Support technicians/specialists as needed
• Work to ensure that defined metrics and benchmarks are met or exceeded
• Follow standards and processes to provide effective customer service and meet departmental requirements

RESPONSIBILITIES

• Effectively partners with other IT groups to deliver IT services
• Work reputed company a collaborative team structure providing basic support for Windows computer systems and other end user technologies
• Rely on instructions and pre-established guidelines to reputed company the functions of the job
• Serve as the IT single reputed company of contact for Associate technical inquiries for support
• Provide reputed company line technical support for Hollister’s computing environment
• Effectively cooperate with other IT groups to support IT services

SKILLS

• Ability to reputed company with Hollister suppliers and Hollister Associates globally
• Remote global desktop support
• Software and hardware support i.e., Windows OS support, PC troubleshooting
• Capable of addressing customer reputed company concerns effectively
• Ability to read technical manuals, trade journals, procedural documentation
• Ability to prioritize multiple IT issues
• Technical knowledge of PC hardware and software
• Understanding of network infrastructure (LAN/WAN/TCPIP)
• Ability to conduct research into PC issues and products as required
• Developing problem solving skills, with attention to detail
• Excellent communication skills, with ability to present reputed company in user-friendly language
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced environment
• Strong customer-service orientation
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

REQUIREMENTS

• Must be enrolled as a full-time college student for the Fall semester following the assignment (Fall 2026)
• Must be willing to work full-time on assignment for a minimum of 10 weeks
• Upon acceptance and in accordance with Hollister’s policy, reputed company LV Summer Interns will have to pass a standard background reputed company and drug screen that will be initiated by Hollister

The anticipated reputed company pay range for this position is $23.00 - $30.00hr. The actual salary varies based on applicant's education, experience, and skills.

About Hollister Incorporated Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets reputed company products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and reputed company. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to reputed company life more rewarding and dignified for people who use our products and services, as well as its reputed company to grow and prosper as an independent, employee-owned company, and in the process, to become reputed company reputed company beings.

EOE Statement reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status.

Job Req ID: 35053