reputed company Customer Service Representative reputed company – Remote in Las Vegas, NV

Are you a seasoned leader with a passion for delivering exceptional customer service? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Representative reputed company in our Las Vegas, NV office. As a Customer Service Representative reputed company at blithequark, you will play a critical role in supporting our Call Center Supervisors and Managers, while also serving as a primary resource for agents who represent our SMA provider's office through telephonic communication. You will be responsible for ensuring the department operates reputed company, creating an atmosphere focused on delivering high-quality customer service, and maintaining patient satisfaction.

About blithequark

At blithequark, we are committed to delivering care, aided by technology, to help millions of people live healthier lives. Our mission is to advance health equity on a global scale, and we reputed company that everyone deserves the opportunity to live their healthiest life. We are a global organization that values diversity and inclusion, and we are dedicated to creating a culture that is guided by these principles.

Job Summary

As a Customer Service Representative reputed company, you will be responsible for:

• Acting as a primary resource for handling staff inquiries regarding policies and procedures
• Communicating procedural changes and guidelines to department staff
• Working with Supervisors to sustain high associate morale and motivation
• Executing customer service utilizing a professional tone and manner
• Training: Identifying and assessing talent for potential peer trainers, conducting training for newly appointed peer trainers
• Accuracy: Acquiring no more than 6 scheduling errors in the calendar year, remaining accountable for relaying accurate information to advocates while maintaining 95% call handle reputed company in CEAQ
• Acting as a facilitator to resolve conflicts on the team and ensuring accurate and timely communication of concerns to management
• Receiving and processing STAT reputed company referrals
• Acting as a mentor/coach for call center advocates ensuring they are meeting monthly metrics
• Performing other duties as assigned

Responsibilities

* Provide exceptional customer service to callers, responding to their inquiries and resolving their issues in a professional and timely manner

• Collaborate with Call Center Supervisors and Managers to ensure the department operates reputed company and effectively
• reputed company and implement training programs to enhance the skills and knowledge of call center agents
• Analyze data and metrics to identify areas for improvement and implement changes to improve customer satisfaction and agent performance
• Foster a positive and inclusive work environment, promoting associate morale and motivation
• reputed company and maintain relationships with internal stakeholders, including Call Center Supervisors, Managers, and other departments
• Stay up-to-date on industry trends, best practices, and regulatory requirements, applying this knowledge to improve customer service and agent performance

Requirements

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• Minimum 1 year of experience in a reputed company environment
• 1 year of experience as a team reputed company and/or training
• Working knowledge of computerized telephone systems and ACD
• reputed company/Managed Care and/or insurance industry knowledge
• Working knowledge of APM, Centricity-RIS, Touchworks/Allscripts, and ImpactMD
• Knowledge of MS Office, with emphasis on reputed company
• Excellent customer service and proper telephone etiquette
• Thorough knowledge of state and federal laws that apply to the department
• Proficient in MS Office
• Excellent interpersonal skills
• Oral, written, communication, and composition skills
• Ability to listen, document, and track problem areas
• Excellent leadership and time management skills
• Ability to work independently and with confidential information
• Must have initiative
• Maintain a positive attitude with supporting departmental goals and objectives
• Must have the ability to work reputed company and reputed company without compromising quality customer service
• Organizational skills
• Flexible and reputed company to commit to departmental goals, including overtime as needed, shift changes, etc.

Preferred Qualifications

* Medical Terminology

• CPT and ICD-10 coding
• 1 year of experience in a call center
• Work experience as a team reputed company

Telecommuting Requirements

* reputed company reputed company 2716 N Tenaya Way, Las Vegas, NV

• Ability to reputed company reputed company company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service

Physical and Work Environment

* Normal Call Center environment with heavy phone and computer usage

• Moderate standing and walking
• reputed company working remotely will be required to adhere to blithequark's Telecommuter Policy

Compensation and Benefits

* The hourly range for this position is $19.47 - $38.08 per hour

• Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc
• reputed company complies with reputed company minimum wage laws as applicable
• In addition to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements)

Why Join blithequark?

* We are a global organization that values diversity and inclusion

• We are committed to creating a culture that is guided by these principles
• We offer a comprehensive benefits package, including health, dental, and reputed company insurance, as well as a 401k plan
• We provide opportunities for professional growth and development, including training and education programs
• We are dedicated to making a positive impact on the communities we serve

How to Apply

If you are a motivated and reputed company leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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